Necesito que me solucionen mi problema de Face ID

Translation:

I need my Face ID problem solved

If FaceID has been disabled, you’ll need to follow this guidance:

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If you unable to resolve a problem, you would be well advised to seek assistance directly from Apple Support:

Official Apple Support

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your device:

Genius Bar Reservation and Apple Support Options - Apple