Level 1

47 points

AirPrint stopped working on iPhone

I’ve tried printing several things from my iPhone to my Canon printer. I have always been able and to do it before. All of a sudden it’s saying “No Air Print Printers Found”. I’ve read several things, including, make sure that you are on the same Wi-Fi as your printer, and try restarting your modem and/or printer. Well, I have someone in the same house, with the exact same phone (iPhone 13), is on the exact same Wi-Fi network, and can print to the printer just fine. It has to do some thing with my phone or the settings. Oh, and I can print from my iPad the exact same document without issue. What’s wrong with my phone. Suggestions?

[Re-Titled by Moderator]

Posted on Aug 11, 2023 2:19 PM

Top-ranking reply

KatheeeB

Level 1

8 points

Posted on May 29, 2024 7:20 AM

Go to settings, security, vpn and turn to off. You may have two that need to be turned off (one personal). Then click on the (i) for Norton or the program that is supplying your vpn and turn off CONNECT ON DEMAND. Done! I can print from my phone again! I saw this info from someone else in the community. A big thank you to them!!!!!

View in context

Similar questions

92 replies

Feb 8, 2024 7:10 AM in response to dj3183

Hey Apple…after tons of complaints, do you plan on fixing??

ashlie84

Level 1

8 points

Feb 10, 2024 8:26 AM in response to dj3183

Same exact thing! Printer shows up and I can select it, but then it unselects on its own.

Feb 22, 2024 1:27 PM in response to Arliwar

I have the same printer and the same issue. It's really frustrating! Apple needs to fix this

ChefFini

Level 1

8 points

Feb 24, 2024 11:00 AM in response to dj3183

Printer firmware is updated. This is an Apple issue.

Mar 10, 2024 3:32 PM in response to dj3183

I did the firmware update to my printer and I STILL CANNOT PRINT FROM MY PHONE!! Apple insists it’s not their problem but it happened with their update!!!

Mar 13, 2024 7:41 AM in response to stevelau88

You’re a genius. It worked. I’ve been trying for so long. Please repost. You’re an angel. Thank you!

Mar 26, 2024 1:05 AM in response to dj3183

I have just had this issue on my iphone 13 too - It does see the printer but does not respond when i press print - however i tried it on my old iphone XR and it worked and they are both on the iOS 17

21wesleY

Level 1

8 points

Apr 9, 2024 6:04 PM in response to stevelau88

Since software updates,cant print from phone

21wesleY

Level 1

8 points

Apr 9, 2024 6:08 PM in response to dj3183

Best solution to my print problem, is to change to Samsung phone.

Apr 13, 2024 8:46 AM in response to stevelau88

THANK YOU! It worked!

Raqsum

Level 1

8 points

Apr 16, 2024 6:48 PM in response to stevelau88

Let us know how you resolved it.

Wat2786

Level 1

8 points

Apr 18, 2024 6:49 PM in response to stevelau88

Worked for me too! Amazing!!!

rhymma24

Level 1

8 points

Apr 19, 2024 1:21 AM in response to dj3183

My ipad on IOS 17.3.1 still able to print but my Iphone which on IOS 17.4.1 didn’t work anymore…can’t even find the printer ( Canon MG3650) 🙁

Apr 28, 2024 4:59 PM in response to stevelau88

Thank you so much! I have been trying to fix this for so long. The instructions were perfect and worked for me!!!

Jun 5, 2024 1:58 PM in response to stevelau88

I prayed and it worked! Thank you.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirPrint stopped working on iPhone