itunes wont play samples of some songs

I’m using iTunes for windows and

this issue seems to have popped just lately and I wonder if apply has gone to new audio format causing the problem

Windows, Windows 10

Posted on Aug 11, 2023 6:35 PM

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I am experiencing the same issues and have done what you suggested with no luck...........

Posted on Sep 6, 2023 1:20 AM

34 replies

Oct 12, 2023 4:52 AM in response to Mystery55

Interestingly I've discovered that it only happens on new songs, ie released in the last two or three weeks, I will definitely contact Apple as their technician's have always managed to resolve any issue that I've been unable to resolve myself, so will update you. I'm running iTunes 12.9 on my Mac so will also find someone using the latest, 12.10 and get them to check the same song samples.

Oct 13, 2023 4:58 AM in response to karin252

Hi, I spoke to a very helpful Apple agent yesterday who took over my screen to see the issue as he had not come across it before, tried quitting then re-authorising iTunes but that didn't work, so he recommended re-instaling the macOS which I will try. If not going to upgrade the OS as I also contacted a friend who has a newer version and they didn't have a problem with those songs.


I'm sorry that doesn't help if you're using Windows, however I do have a work around for you if you can't re-install or upgrade and don't have an iPhone, copy artist and song into YouTube and you can then listen to the whole song before downloading from iTunes. Not ideal I know but sometimes I've heard samples and then been disappointed with the rest of the song, so use it a lot (I do skip or block the annoying ADs though)




Oct 13, 2023 6:16 AM in response to Mod_One

Thanks Mod_One, for going straight to the source to try to get a fix. I am seeing a little bit of improvements, allowing me to open new songs, but like, only a few and then it starts spinning. I like the Youtube option because it allows us to hear before we buy. I do notice that iTunes will allow us to purchase, of course. They will get their money, regardless of what the issue is. It is also helpful to see that this is not just windows, it is also happening to mac.

itunes wont play samples of some songs

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