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iPhone 6, iOS 12

Posted on Aug 11, 2023 8:39 PM

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Question marked as Top-ranking reply

Posted on Aug 11, 2023 8:42 PM

Hi achu64,


If you see a message that says "Your account has been disabled in the App Store and iTunes", you will need to contact Apple Support using the link, as it is a problem that can only be resolved on Apple's end.

See here: If a message says 'Your account has been disabled in the App Store and iTunes'


If your Apple ID has been disabled for security reasons, you will need to reset your password.

See here: If your Apple ID is locked or disabled


Hope that helps!

2 replies
Question marked as Top-ranking reply

Aug 11, 2023 8:42 PM in response to achu64

Hi achu64,


If you see a message that says "Your account has been disabled in the App Store and iTunes", you will need to contact Apple Support using the link, as it is a problem that can only be resolved on Apple's end.

See here: If a message says 'Your account has been disabled in the App Store and iTunes'


If your Apple ID has been disabled for security reasons, you will need to reset your password.

See here: If your Apple ID is locked or disabled


Hope that helps!

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