Cannot open ‘Cellular’ option in settings

The cellular option on the settings app cannot be opened. It says “No sim” even tho there is a sim inserted in the port. I also tried esim, however, I can’t connect due to the I cannot access the cellular option. I tried using the QR code reader, but still, it cannot be opend.

iPhone 11

Posted on Aug 11, 2023 11:25 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 13, 2023 7:29 AM

Hey rz_hello,


We'd recommend reviewing this article as it provides steps to help resolve issues with the "No Sim" message on your iPhone: If you see 'invalid SIM' or 'no SIM' on your iPhone or iPad - Apple Support


"If you get an alert that says Invalid SIM or No SIM Card installed, follow these steps.


  1. Make sure that you have an active plan with your wireless carrier. 
  2. Restart your iPhone or iPad.
  3. Check for a carrier settings update. Go to Settings > General > About. If an update is available, you'll see a prompt to select OK or Update.
  4. Remove your iPhone SIM card or iPad SIM card from the SIM card tray and then put the SIM card back. Make sure that the SIM tray closes completely and isn’t loose. If you use a SIM tray from a different model iPhone, iPad, or from another phone manufacturer, it might not fit properly.
  5. Try using another SIM card. If you don't have one, go to your carrier's retail store and ask them to test with another SIM card. You might need to replace your SIM card.

If you still see an alert about your SIM card, contact Apple support.

Learn what to do if you see a SIM not supported alert."


Thanks!

1 reply
Question marked as Top-ranking reply

Aug 13, 2023 7:29 AM in response to rz_hello

Hey rz_hello,


We'd recommend reviewing this article as it provides steps to help resolve issues with the "No Sim" message on your iPhone: If you see 'invalid SIM' or 'no SIM' on your iPhone or iPad - Apple Support


"If you get an alert that says Invalid SIM or No SIM Card installed, follow these steps.


  1. Make sure that you have an active plan with your wireless carrier. 
  2. Restart your iPhone or iPad.
  3. Check for a carrier settings update. Go to Settings > General > About. If an update is available, you'll see a prompt to select OK or Update.
  4. Remove your iPhone SIM card or iPad SIM card from the SIM card tray and then put the SIM card back. Make sure that the SIM tray closes completely and isn’t loose. If you use a SIM tray from a different model iPhone, iPad, or from another phone manufacturer, it might not fit properly.
  5. Try using another SIM card. If you don't have one, go to your carrier's retail store and ask them to test with another SIM card. You might need to replace your SIM card.

If you still see an alert about your SIM card, contact Apple support.

Learn what to do if you see a SIM not supported alert."


Thanks!

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Cannot open ‘Cellular’ option in settings

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