email read on iPhone not marked as read

All of the sudden, the emails I read on my iPhone 11 don’t show as ‘read’. I have to manually mark them as ‘read’ which is a major problem, not to mention time consuming. How to fix?

iPhone 11, iOS 16

Posted on Aug 12, 2023 10:24 AM

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1 reply
Question marked as Helpful

Aug 12, 2023 10:45 AM in response to Rhenée

Hey,

This seems to be a common issue for some iPhone users who use the native Mail app to access their Outlook or Exchange accounts. This could be caused by a sync problem between your phone and your email server.


  • One possible solution is to change the mail days to sync setting on your iPhone. To do this, go to Settings > Mail > Accounts > [your account] > Fetch New Data, turn on "Push" and choose a different option (under the fetch category). This might force your phone to resync with the server and mark the emails as read.


  • Another possible solution is to delete and re-add your email account on your iPhone. To do this, go to Settings > Mail > Accounts > [your account] and tap Delete Account. Then, go back to Settings > Mail > Accounts > Add Account and follow the steps to add your account again. This might also fix the sync issue and update the read status of your emails.


I hope this helps :)

1 reply
Question marked as Helpful

Aug 12, 2023 10:45 AM in response to Rhenée

Hey,

This seems to be a common issue for some iPhone users who use the native Mail app to access their Outlook or Exchange accounts. This could be caused by a sync problem between your phone and your email server.


  • One possible solution is to change the mail days to sync setting on your iPhone. To do this, go to Settings > Mail > Accounts > [your account] > Fetch New Data, turn on "Push" and choose a different option (under the fetch category). This might force your phone to resync with the server and mark the emails as read.


  • Another possible solution is to delete and re-add your email account on your iPhone. To do this, go to Settings > Mail > Accounts > [your account] and tap Delete Account. Then, go back to Settings > Mail > Accounts > Add Account and follow the steps to add your account again. This might also fix the sync issue and update the read status of your emails.


I hope this helps :)

email read on iPhone not marked as read

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