On Web icloud i can login with my id but i can sign in with my mac ID. I can't update operating system i cant connect facetime and mail


Hi i am facing a problem in Web icloud i can login with my id but i can sign in with my mac ID. I can't update operating system i cant connect facetime and mail. When i try to get support from https://getsupport.apple.com/solutions Call Apple Support when you’re ready. problem is that this redirect to facetime desktop and it is not working. Please help me how to solve this problem. I can't signin appstore itune




MacBook Air (2018 – 2020)

Posted on Aug 12, 2023 12:05 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 13, 2023 10:35 AM

Hi there Mkhalid82,


To start, you'll want to be sure you're following the steps below to sign into iCloud with your Apple ID on your Mac:


Sign in on your Mac
1. Choose Apple menu  > System Settings. In earlier versions of macOS, choose Apple menu  > System Preferences.
2. From the sidebar, click Sign In with your Apple ID. In earlier versions of macOS, click Sign In.
On Mac, sign in to your Apple ID in System Settings
3. Enter your Apple ID and password. 
4. If prompted, enter the six-digit verification code sent to your trusted device or phone number and complete sign in.

You'll find those steps here: Sign in with your Apple ID - Apple Support


If you still can't sign in, try working through the suggestions in this support article to see if they help: If you can't connect or sign in to iCloud - Apple Support


If the issue persists, please reply with details about exactly what happens when you try to sign in, including any error messages you may be seeing. We'll take a closer look from there.


Thanks!


1 reply
Question marked as Top-ranking reply

Aug 13, 2023 10:35 AM in response to Mkhalid82

Hi there Mkhalid82,


To start, you'll want to be sure you're following the steps below to sign into iCloud with your Apple ID on your Mac:


Sign in on your Mac
1. Choose Apple menu  > System Settings. In earlier versions of macOS, choose Apple menu  > System Preferences.
2. From the sidebar, click Sign In with your Apple ID. In earlier versions of macOS, click Sign In.
On Mac, sign in to your Apple ID in System Settings
3. Enter your Apple ID and password. 
4. If prompted, enter the six-digit verification code sent to your trusted device or phone number and complete sign in.

You'll find those steps here: Sign in with your Apple ID - Apple Support


If you still can't sign in, try working through the suggestions in this support article to see if they help: If you can't connect or sign in to iCloud - Apple Support


If the issue persists, please reply with details about exactly what happens when you try to sign in, including any error messages you may be seeing. We'll take a closer look from there.


Thanks!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

On Web icloud i can login with my id but i can sign in with my mac ID. I can't update operating system i cant connect facetime and mail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.