I can't connect to the Apple Support chat on my iPad

You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

if you need hand-on assistance, consider visiting the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide help as required:

Genius Bar Reservation and Apple Support Options - Apple

Hi there,

First:

• Try to repeat the operation on different devices
• Clean your browser's cache if necessary
• Try the Apple Support app available on the App Store

Otherwise, call directly Apple.