I am being monthly triple charge for my one plan cloud storage
I have notice that Apple charges me 3 times a month for the same subscription, I have tried calling but I get no assistance please can someone help advise me
iPhone 14 Pro Max, iOS 16
donna-lee130 Said:
"I am being monthly triple charge for my one plan cloud storage: I have notice that Apple charges me 3 times a month for the same subscription, I have tried calling but I get no assistance please can someone help advise me"
-------
Troubleshooting Unfamiliar Charges:
Start Here: Verify Unfamiliar Charges - Apple Support
Where do you See this Charge?
If is is an eMail, then it may be a phishing scam. If it is in your bank account, then it may be a mishap, on whomever's part. View these two links to determine which is the case...
- Scams: Recognize and Avoid Phishing Messages, Phony Support Calls, and Other Scams - Apple Support
- Bank Charges: If you See "apple.com/bill" or an Unfamiliar Charge on your Statement - Apple Support
So...
Contact Apple Support:
For Financial Assistance, contact Apple Support. These are user-to-user forums. We are not Apple. Apple barely reads these site on their own time, as it is. As you may suspect, no one here would know the answer to this. So, contact Apple Support. The'll see what has occurred, and will run you through the fix. Here is the information for contacting Apple Support:
Apple Phone Support:
- Contact Us - Choose Locations
- Proceed from there as Necessary
- Why the Wait: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)