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I am trying to access my purchase for Spider-Man: Across the Spider-Verse I keep receiving the same error mentioned above. I’ve tried signing off and on as well as turning off and on all my Apple devices (Apple TV, iPhone, iPad) and I keep receiving the same error message. Please fix this issue, Apple!!!
See if this support document has clues and steps that apply to your situation:
If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support
Else if an issue is specific for one iTunes Store title, but not other content,
then please contact the iTunes Store staff for assistance.
See if this support document has clues and steps that apply to your situation:
If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support
Else if an issue is specific for one iTunes Store title, but not other content,
then please contact the iTunes Store staff for assistance.
Same issue here. Played fine after I purchased, but now won’t play on my iPhone, iPad, or Apple TV. Ironically I bought through Apple, and linked services that inherit purchases from other stores (such as Amazon and Vudu) play it fine.
Same issue here. Played fine after I purchased, but now won’t play on my iPhone, iPad, or Apple TV. Ironically I bought through Apple, and linked services that inherit purchases from other stores (such as Amazon and Vudu) play it fine.
I was able to play it by downloading it first and could cast it to other devices.
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