iPhone 13 Pro Max White Screen

We bought iphone 13 pro max on last year june. Today i.e. aug 13 we faced a major issue. The screen completely went white . We took the phone to the service center. They confirmed its display issue. We followed the threads in iphone 13 and found its very common and happening for a lot of people post upgrade. The customer care here asked for around 35k. The issue is bot caused by any hardware or software damage. None of these was damager by user i.e. us. Then why we have to pay such a lum sum amount for it. Need assistance on this. As a lot if important data is stored in that phone.


[Re-Titled by Moderator]

iPhone XS, iOS 16

Posted on Aug 13, 2023 7:47 AM

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Question marked as Apple recommended

You may try some of these steps, please check after each step...


  1. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  2. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  3. You can put your iOS device in recovery mode, then restore it using your computer. ---> If you can't update or restore your iPhone or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.



Posted on Aug 13, 2023 9:18 AM

Similar questions

34 replies

Oct 12, 2023 5:37 AM in response to sashwati

Apple has fixed the white screen of death issue in my iPhone 13 pro max at free of cost if it's identified as manufacturing defect and if there are no damages done by the user. My product is out of warranty and this issue has been fixed by screen replacement. Thank you Apple for your support in this. I would recommend everyone who faces this white screen issue to reach out to Apple authorized service center. Big thanks to Authorized service center in Coimbatore Rs puram DB road branch for helping in this process.

Oct 12, 2023 6:10 AM in response to venkatChowdhury

Hi all,

I am able to convince the customer support team to waive off the repair cost.

Now I have received my phone with new screen and I need not to pay a single penny.

Please get in touch with regional customer care team and tell them that the issue started after upgrading the IOS version.

The support guy is very helpful and he assured me to give my phone back and it works.

Oct 29, 2023 6:30 AM in response to sashwati

Same thing happened with me on 18 September 2023 it's been more than one month that I am not being able to use my phone as I am a working person all my data is stored in the phone ,it's been very difficult for me to access my data as I tried everything even rebooting or restarting doesn't work .

Went to apple store they charged me 1100 for diagnostic check and 35 thousand rupees for new screen although the phone is in new condition with no hardware damage .

Didn't not expected from a such a reputed company from now on I will no longer use apple worth totally not worth it.Also tweeted on Twitter but did not got a helpful response .

Nov 7, 2023 2:27 AM in response to sujithvargheese

Hey Sujith , I have initially approached two authorized service center's in Bangalore ( HSR layout ) and they didn't even took my phone and checked with service team , just by looking at my white screen they said the screen has to be replaced and it would cost around 38k INR and if your looking for a paid service proceed here else check with apple support care, then i approached the service center in Coimbatore where they kept my phone in observation for around 2 hrs and got an exceptional approval from Apple that it is a manufacturing defect ( my phone was in perfect condition No drops and scratches) and they sent back to Apple and got it replaced. The service team or engineers helped to identify it as a manufacturing defect. Please check with authorized service center and ask them to analyze the issue in your iphone 13 pro max and if there are no damages from your side , they may help you to replace the screen free of cost just in my case.

iPhone 13 Pro Max White Screen

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