Sound problems on AppleTV
After about 15 seconds sound completely disappears from TV. To start it was only on Hijacked show but now its all of it.
49UJ630V-ZA,
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User profile for user:
Sheree_P
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Community Specialist
Hey ZoraAca,
Welcome to Apple Support Communities. From what we understand, when streaming/watching on using the Apple TV, audio stops around 15 seconds.
If you haven't already, we suggest restarting the Apple TV. Restarting has been known to resolve software related concerns. Below includes several ways to restart it. You may also see the steps here: Restart Apple TV.
Do any of the following:
* Press and hold both the Back(Siri Remote 2nd generation or later) or
(Siri Remote 1st generation) and TV
buttons on the Siri Remote until the Apple TV status light blinks rapidly.
* Disconnect Apple TV from the power outlet, wait five seconds, then reconnect it.
* Open Settingson Apple TV, go to System and select Restart.
If you continue to experience issues, make sure the Apple TV software is up-to-date by following the steps here:Update your Apple TV. Keeping the Apple TV up-to-date ensures all security updates and bug fixes have been applied.
If the steps above do not help, reset the Apple TV by using the steps here: Reset or restore your Apple TV to its factory settings. This process will restore the Apple TV to factory settings, which will remove all information on it.
If you're experiencing a different issue, providing more details may help you get more answers.
Take care.