I can't setup face ID

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Did you try where it said to contact Apple Support to discuss repair options?

jbailon808 Said:

"I can't setup face ID: Each time I try to setup face id, it does not continue. The camera turns on and I am instructed to place my face in the box. Nothing happens after that."

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For thought...

Troubleshooting a Black Camera App:

A. First, Go Here: If the Camera or Flash on your iPhone, iPad, or iPod touch isn't Working - Apple Support

B. Uncover the Camera:

Is there anything covering the camera? If so, remove it.

C. Any Ungenuine Camera Message?:

Did you recently get the camera replaced? If so, contact the person(s) who performed the replacement, and have them place a genuine camera in there.See Here: About Genuine iPhone Cameras - Apple Support.  They should have known better.

jbailon808 Said:

"I can't setup face ID: Much mahalo to TheLittles. Your answer was helpful as I was trying to avoid having to take my phone in. But it's what I will need to do now. Again, thank you for your assistance."

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You are welcome.

Take this in for a Genius Bar Appointment at your local Apple Store.