Can’t see my gmail accounts in mailboxes

gmail is set up under Settings and Mail but I have to go through Gmail Ap to see my email.

iPad Pro, iPadOS 16

Posted on Aug 14, 2023 5:49 AM

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Question marked as Top-ranking reply

Posted on Aug 14, 2023 6:32 AM

Assuming that you are attempting to access Gmail using the native Mail App - and that you have added the Gmail account in settings - start with initial fault finding:


What happens when you try to receive or send email using the Mail App? Do you see any errors - and if so, what do you see? Errors are usually visible at bottom left of the Mail window.


If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.


Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.


  • Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account


  • Force restart the iPad:

Force restart iPad - Apple Support


  • Add Mail Account:

Settings > Mail > Add Account



Also be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.


If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More information about AOL’s App Specific Passwords can be found here:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1


For Yahoo, more information can be found here:

https://help.yahoo.com/kb/SLN27791.html


For Gmail:

https://support.google.com/mail/answer/185833?hl=en-GB


Microsoft:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

1 reply
Question marked as Top-ranking reply

Aug 14, 2023 6:32 AM in response to judyfromredford

Assuming that you are attempting to access Gmail using the native Mail App - and that you have added the Gmail account in settings - start with initial fault finding:


What happens when you try to receive or send email using the Mail App? Do you see any errors - and if so, what do you see? Errors are usually visible at bottom left of the Mail window.


If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.


Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.


  • Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account


  • Force restart the iPad:

Force restart iPad - Apple Support


  • Add Mail Account:

Settings > Mail > Add Account



Also be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.


If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More information about AOL’s App Specific Passwords can be found here:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1


For Yahoo, more information can be found here:

https://help.yahoo.com/kb/SLN27791.html


For Gmail:

https://support.google.com/mail/answer/185833?hl=en-GB


Microsoft:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

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Can’t see my gmail accounts in mailboxes

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