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I cannot remove or add a payment on my iCloud payments

When I try to remove the existing payment method on my account, it doesn’t allow it to be removed or add a new card.

iPhone 7, iOS 13

Posted on Aug 14, 2023 1:15 PM

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Question marked as Top-ranking reply

Posted on Aug 14, 2023 4:49 PM

I have the same issue. I'm in a family and can't seem to update or remove the organizers payment method. The "add payment method" option is greyed out. Why can't I just use the cards that are already in my phone's wallet?

8 replies

Aug 14, 2023 1:44 PM in response to hudsonhba

See this article about updating payment methods on various platforms (iPhone, Mac, etc.): If you need to change or update your Apple ID payment method - Apple Support

"If you change your address, the credit or debit card information that you use with your Apple ID might be automatically updated by your financial institution, and you don't need to take action. But if there's an issue [such as you having a subscription or being a Family Sharing Organizer], add a new card first, then remove the old card."


Here is how you update your payment method on an iPhone or iPad:

1. Open the Settings app.

2. Tap your name.

3. Tap Payment & Shipping. You might be asked to sign in with your Apple ID.

4. Tap Add Payment Method, enter the new payment method, then tap Done.

5. Tap Edit.

6. Tap the red delete button next to the old payment method, then tap Delete.


Aug 14, 2023 11:59 PM in response to hudsonhba

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.



I cannot remove or add a payment on my iCloud payments

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