Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I don’t have a payment method

My phone won’t let me download any apps- even free ones without a payment method. My payment method is not working and there’s money on it. Why do I need a payment method anyway to download a free app?

iPhone SE, iOS 16

Posted on Aug 14, 2023 1:34 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 14, 2023 3:43 PM

You can download free apps, but you may need to have a valid payment method on file, even if the app you want to download is free. 

Free apps has also In-app pruchase.


My payment method is not working and there’s money on it.

See the following Apple articles:

If you can’t download or update apps on your iPhone or iPad

If you can’t download or update apps on your iPhone or iPad – Apple Support (UK)

👉 Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)


Add money to your Apple Account balance

Add money to your Apple Account balance - Apple Support


If you need to change or update your Apple ID payment method

If you need to change or update your Apple ID payment method - Apple Support


Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


If you need to change or update your Apple ID payment method

If you need to change or update your Apple ID payment method - Apple Support


If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.



2 replies
Question marked as Top-ranking reply

Aug 14, 2023 3:43 PM in response to EmilyVic2208

You can download free apps, but you may need to have a valid payment method on file, even if the app you want to download is free. 

Free apps has also In-app pruchase.


My payment method is not working and there’s money on it.

See the following Apple articles:

If you can’t download or update apps on your iPhone or iPad

If you can’t download or update apps on your iPhone or iPad – Apple Support (UK)

👉 Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)


Add money to your Apple Account balance

Add money to your Apple Account balance - Apple Support


If you need to change or update your Apple ID payment method

If you need to change or update your Apple ID payment method - Apple Support


Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


If you need to change or update your Apple ID payment method

If you need to change or update your Apple ID payment method - Apple Support


If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.



I don’t have a payment method

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.