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Marioz9 Author

Level 1

4 points

Face id not working

My trudepth face id just stopped working this weekend

iPhone XS Max, iOS 13

Posted on Aug 14, 2023 1:33 PM

Top-ranking reply

Kurtosis12

Level 9

66,592 points

Posted on Aug 14, 2023 1:35 PM

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple

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