Is Account Recovery even an option here?
So...several years ago (2012-2014) I had an early-gen iPad. Screen busted an I didn't replace it.
Fast-forward to today. I wanted to sign up for AppleTV, so logged into the website with my (AppleID) username and password.
I get a screen that two-factor authentication has been enabled and a verification code will be sent to a phone number that is not mine. I did not enable two-factor authentication. Not recognizing the phone number, I sent a couple of "send me a code" requests, then a few minutes later, got an email that my password was changed (also not me).
I am completed locked out of my account; can't log in via web, do not have the original trusted device, do not have access (or even know) the associated phone number, or current password. All I have is the email account associated with it.
So, it seems that someone got my username and password, signed on as me, then enabled MFA to their phone.
I read the support article about Account recovery, and have several 'concerns':
- I don't see how to even initiate it without logging in somewhere (which is ironic).
- From the article:
- After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access. This email arrives within 72 hours.
- If you submitted your account recovery request with iforgot.apple.com through your device's browser, you should avoid using that device during this period. Using that device might cancel account recovery.
- I have no control over this, as the device is not mine.
- To avoid delays, turn off other devices that are signed in with your Apple ID until account recovery is complete.
- Same
- When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.
- It is not my phone that is associated with the account. This would be counter-productive.
- In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address.
- Bingo! This makes me hopeful.
- You might also be able to shorten the wait time by providing credit-card details to confirm your identity. If you’re given this option, an authorization request goes to the card issuer.*
- This too.
Is account recovery appropriate here? Will it get me my account back? Any other options or suggestions?
(Posting this with my kid's account...)
Thanks,
Tukarisan
iPad (3rd generation)