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Apple TV doesn’t stream

Previews play but receive an Unable to Play error about 50% of the time when trying to stream full episode. It’s a a Roku TV. (Other times it’ll play without issue.)

G137X

Posted on Aug 15, 2023 3:00 PM

Reply
3 replies

Aug 16, 2023 12:18 PM in response to Streamingissue

Hi Streamingissue,


Thanks for contacting Apple Support Communities!


We understand that you're unable to stream content via Roku TV. Are you attempting to use the Apple TV app? If so, check out this resource which will show you how to troubleshoot content not playing as you'd expect: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

"If the movie or TV show won't start playing

After each step, try to stream or download the movie or TV show again.

  1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
  2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
  3. If your cellular connection is poor, connect to Wi-Fi instead.*
  4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
  5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices."


We hope this helps you.


Take care!


Aug 16, 2023 12:57 PM in response to Miche11e_P

Thanks. I’m connected and all others subs (Netflix, Hulu, Prime) playback without error or delay. I watched some episodes this morning without issue but im

back to previews and recaps only. Aside from checking directly w my Internet provider I’ve ruled out all on the faq list (as above, Internet doesn’t seem to be the issue).


Also, this intermittent Unable to Play error has been going on for weeks.

Apple TV doesn’t stream

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