Why isn’t my Face ID working
Please provide steps to fix my Face ID
iPhone 5s, iOS 12
Please provide steps to fix my Face ID
iPhone 5s, iOS 12
This is generally a hardware issue. If the unit's on an OS version older than 16.6, you might be able to fix it by updating it from a computer or the Software Update function in Settings; otherwise, contact Apple Support.
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Why isn’t my Face ID working