All I can see is an option to change my password or to add physical security keys. But I'm being prompted to answer 2 security questions where the answers (i'm told) are wrong. How do I address this?
iPhone XS
Sorry to hear of your continued dilemma.
I “suspect” that you’ll need to register for Apple’s Two Factor Authentication. (2FA)
It’s alluded-to in the article at the link already provided.
2FA is Apple’s current, MUCH improved — less phishable — security system which does away w/ “Security Questions” entirely.
Read and FULLY digest the below linked articles BEFORE activating 2FA.
Pay particular attention to the sections on “Trusted Numbers”
Your iPhone should NOT be a Trusted Number. (as it’s already a Trusted Device)
You’ll NEED these additional Trusted Numbers if (when) you loose access to your Trusted Devices.
Don’t hesitate to post back if you have any questions.
Two-factor authentication for Apple ID - Apple Support
Get a verification code and sign in with two-factor authentication - Apple Support
Sorry to hear of your continued dilemma.
I “suspect” that you’ll need to register for Apple’s Two Factor Authentication. (2FA)
It’s alluded-to in the article at the link already provided.
2FA is Apple’s current, MUCH improved — less phishable — security system which does away w/ “Security Questions” entirely.
Read and FULLY digest the below linked articles BEFORE activating 2FA.
Pay particular attention to the sections on “Trusted Numbers”
Your iPhone should NOT be a Trusted Number. (as it’s already a Trusted Device)
You’ll NEED these additional Trusted Numbers if (when) you loose access to your Trusted Devices.
Don’t hesitate to post back if you have any questions.
Two-factor authentication for Apple ID - Apple Support
Get a verification code and sign in with two-factor authentication - Apple Support
That’s a HUGE piece of info. 😳
2FA users DON’T have “Security Questions”
You def wan’t to reach out to Official Apple Support to resolve.
Suggest that PRIOR to doing so, review ALL of your AppleID data at https://appleid.apple.com to verify that everything “on-file” is indeed current and valid.
This is my exact problem because when I go to account security, there is no "security questions" option.
That's the thing: I DO have 2-factor authentication. So I have no idea why I'm being asked to answer 2 security questions in addition/in replace of that?
How do you change/delete security questions/answers?
