issues logging into my icloud

i need to update my phone number on my icloud so i can log into it. im unable to sign into my icloud because they’re sending the verification code to a unresponsive phone/number

Posted on Aug 17, 2023 12:59 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 17, 2023 8:56 AM


The Apple ID say example1@icloud.com exists on server and you know the password and its account credentials , however that is signed in the device iPhone .

If you don't remember the trusted number and yet it is verified in the account , visit your cellular service centre with personal identification proofs , the number can be obtained from them .

If the account is set with two factor authentication from iPhone .

Issue a sim on behalf of the same number and insert the sim Set up cellular service on iPhone - Apple Support

In a new iPhone that is purchased Turn on and set up iPhone - Apple Support

The Apple ID and password is active so is the 2FA active on the iCloud server , once a new trusted number is added the code will start appearing on the new trusted number , and the person can access the account .

See the article Get a verification code and sign in with two-factor authentication - Apple Support

Then access the account and remove an old inactive verified number from the account .

Go to your Apple ID account page and enter your Apple ID and password.

In the Security section, click Edit.

Click Add a Trusted Phone Number. 

To add a number, enter the phone number and verify it with a text. 

To remove a number, click cross sign next to the phone number you want to remove. 

Note : you don't need account recovery from the server as Apple ID and password are known to you How to use account recovery when you can’t reset your Apple ID password - Apple Support



1 reply
Question marked as Top-ranking reply

Aug 17, 2023 8:56 AM in response to DarylBB


The Apple ID say example1@icloud.com exists on server and you know the password and its account credentials , however that is signed in the device iPhone .

If you don't remember the trusted number and yet it is verified in the account , visit your cellular service centre with personal identification proofs , the number can be obtained from them .

If the account is set with two factor authentication from iPhone .

Issue a sim on behalf of the same number and insert the sim Set up cellular service on iPhone - Apple Support

In a new iPhone that is purchased Turn on and set up iPhone - Apple Support

The Apple ID and password is active so is the 2FA active on the iCloud server , once a new trusted number is added the code will start appearing on the new trusted number , and the person can access the account .

See the article Get a verification code and sign in with two-factor authentication - Apple Support

Then access the account and remove an old inactive verified number from the account .

Go to your Apple ID account page and enter your Apple ID and password.

In the Security section, click Edit.

Click Add a Trusted Phone Number. 

To add a number, enter the phone number and verify it with a text. 

To remove a number, click cross sign next to the phone number you want to remove. 

Note : you don't need account recovery from the server as Apple ID and password are known to you How to use account recovery when you can’t reset your Apple ID password - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

issues logging into my icloud

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.