User profile for user: danis039
danis039 Author
User level: Level 1
40 points

macOS settings (mouse, keyboard, trackpad, dark mode, etc.) reset after restart

From one day to the next, with Ventura 13.4.1 (Apple M1 Max), my user settings started getting reset to what I assume are factory defaults after each restart/shut down. I've updated meanwhile to Ventura 13.5 but the issue persists.


Examples:

  • I set appearance to "Dark", but after restarting the computer, setting is set to "Light"
  • I disable trackpad natural scrolling, but after restarting the computer, setting is enabled again


Further info:

  • I've tried safe mode, settings do not persist after shut down/restart
  • I've logged out from iCloud, didn't help
  • Disk permissions for my user are set to Read/Write
  • No disk health issues were detected
  • I've created a new user account and settings work as expected


Any ideas or help appreciated, thanks in advance.

MacBook Pro 16″, macOS 13.5

Posted on Aug 17, 2023 2:07 AM

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User profile for user: Owl-53
Owl-53
User level: Level 10
105,547 points

Posted on Aug 17, 2023 2:14 AM

You have certainly done a lot of good work 👍 to trouble shoot this issue.


The fact that creating a new user account and all work as expected tends to indicate there is something in the main user account playing up


To avoid a question / answer and question / answer scenario


Download the Application Etrecheck directly from the Developer.


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<





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Question marked as Top-ranking reply
User profile for user: Owl-53
Owl-53
User level: Level 10
105,547 points

Aug 17, 2023 2:14 AM in response to danis039

You have certainly done a lot of good work 👍 to trouble shoot this issue.


The fact that creating a new user account and all work as expected tends to indicate there is something in the main user account playing up


To avoid a question / answer and question / answer scenario


Download the Application Etrecheck directly from the Developer.


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<





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User profile for user: Owl-53
Owl-53
User level: Level 10
105,547 points

Aug 17, 2023 2:54 AM in response to danis039

A quick look at the report and use that lightly only because this computer appears to be a Managed Configuration


Below are only a partial from the report


MDM Configuration are honestly not something I am well versed in and then to back away from


That is outside of a suggestion deal with the MDM Service and or IT Department that enrolled the device in this service


A - Configuration profiles found - This computer may have configuration profiles installed.


A - Configuration Profiles:


  com.apple.security.root


    KeyIsExtractable


    AllowAllAppsAccess


A - com.apple.ManagedClient.preferences


    com.jamf.protect/bootstrapToken

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macOS settings (mouse, keyboard, trackpad, dark mode, etc.) reset after restart

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