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I can't change my iTunes region because I have balance

Hi. I want to change my itunes region, but I cannot do it because I have 1.6$ credit balance. Can you make it 0 for me?




[Re-Titled by Moderator]


Posted on Aug 17, 2023 4:55 PM

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Question marked as Top-ranking reply

Posted on Aug 17, 2023 5:06 PM

Hello! Thank you for using Apple Support Communities.


If you are trying to zero your balance you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card. You may also click on Official Apple Support (the same as clicking on "Support" at the bottom left of this page) and they can zero it for you, or give Apple a call:


Contact Apple for support and service - Apple Support


Also if you are asking about this because you are changing regions, take a look at this article:

Change your Apple ID country or region - Apple Support


Have a great day!


3 replies
Question marked as Top-ranking reply

Aug 17, 2023 5:06 PM in response to bita211

Hello! Thank you for using Apple Support Communities.


If you are trying to zero your balance you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card. You may also click on Official Apple Support (the same as clicking on "Support" at the bottom left of this page) and they can zero it for you, or give Apple a call:


Contact Apple for support and service - Apple Support


Also if you are asking about this because you are changing regions, take a look at this article:

Change your Apple ID country or region - Apple Support


Have a great day!


Aug 17, 2023 5:06 PM in response to bita211

Hello,


I see you have remaining balance that you wish to remove from your Apple Account. In Apple's support article Change your Apple ID country or region - Apple Support Apple lists only a single way to do this:


"If you still can't change your country or region, or you have less store credit than the cost of a single item, contact Apple Support". Apple offers this specific link for that service --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198

Apple will remove the balance and keep it.


Or, as Recommended by Apple in this thread Apple ID balance - Apple Community , tap or click here ➞ Official Apple Support . You may find, however, that it is a lot faster and easier to use the link in the previous paragraph since it is the one provided by Apple itself for this situation to directly take you to the people who can help you with this.


Aug 26, 2023 12:07 PM in response to bita211

Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or:


Contact Apple for support and service


Also if you are changing regions take a look through this article as well:


Change your Apple ID country or region - Apple Support


~Katana-San~

I can't change my iTunes region because I have balance

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