Vudu on latest AppleTV 4Ks not outputting Atmos

We are unable to get Dolby Atmos from Vudu app on latest AppleTV. Netflix, AppleTV+, Prime, and Max all output in Atmos. Vudu seems to be outputting in Multi PCM. Vudu does indeed output in Atmos on Roku Premier+. Reached out to Vudu tech support and posted in their forum but no answer. Anyone getting Atmos from Vudu on latest AppleTV?

Apple TV 4K (3rd generation)

Posted on Aug 17, 2023 6:39 PM

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Question marked as Best answer

In Apple TV > open Vudu app > Settings (near the top right) > Playback quality (left menu) > make sure "4K UHD" is selected as the default.


The app is set to HDX by default, so you can't experience Atmos. If you change to 4K UHD then the audio will also change to be Dolby Atmos

Posted on Sep 7, 2023 6:59 PM

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7 replies

Aug 18, 2023 3:09 PM in response to zurmeees190

Hey there and welcome to Apple Support Communities zurmeees190,


We can certainly understand your concern and can help provide some insight.


We recommend checking out these steps for more information on how to play audio in Dolby Atmos or surround sound on your Apple TV.


" Play audio in Dolby Atmos or surround sound on your Apple TV

Apple TV is designed to deliver the best sound experience that your home entertainment system supports. Learn which audio formats are supported on Apple TV and the setups you can use to play sound in the highest quality.


Audio formats supported on Apple TV

Apple TV 4K and Apple TV HD automatically play sound in the highest quality that's supported by your home entertainment system setup and that's available with content that you watch.

If your home entertainment system doesn't support the audio format that Apple TV automatically selects, you can manually change the audio format. Go to Settings > Video and Audio > Audio Format and turn on Change Format. From here you can choose the following:

  • Dolby Digital 5.1: Plays audio on multiple speakers and a subwoofer, like a 5.1 speaker setup.
  • Stereo: Supported audio quality for all televisions, movies, and TV shows that plays sound through a right and left channel.


Setups you can use

On Apple TV 4K with the latest version of tvOS, you can listen to music, movies, and TV shows in Dolby Atmos. You can use the following setups to play sound in Dolby Atmos or surround sound:

  • One or two HomePod speakers*
  • A television that supports Dolby Atmos audio
  • A Dolby Atmos compatible sound bar with a television that supports Dolby Atmos audio
  • A Dolby Atmos-enabled AV receiver "


For additional information, check out this link: Play audio in Dolby Atmos or surround sound on your Apple TV - Apple Support


If the issue only happens with the Vudu application, then uninstalling the application, restarting the Apple TV and reinstalling will be the next best step. Check out this link for more information on how to delete an app on Apple TV.


Customize the Apple TV Home Screen - Apple Support


If the issue still remains after deleting and reinstalling the app, then contacting Vudu directly for additional assistance would be the next best step.


How to contact an app developer - Apple Support


Kindest regards!



Aug 18, 2023 3:33 PM in response to R_Gabriel

Hello! All your troubleshooting recommendations are assuming that the AppleTV is not outputting in Atmos. However as I stated in my original post, all other AppleTV apps do indeed playback in Atmos. It is just Vudu. There is a specific issue with the Vudu app and the AppleTV. All other aforementioned AppleTV apps play back in Atmos fine. And Vudu used to playback in Atmos fine on the AppleTV. Perhaps an AppleTV software update broke it? The AppleTV is up to date. I have deleted and reinstalled the Vudu app. I have reached out to Vudu technical support but have not heard back. I know how to peruse your website for technical bulletins like the one you copied and pasted from. Hoping for more than just a scripted response from Apple support.

Aug 19, 2023 7:50 AM in response to zurmeees190

zurmeees190, Thanks for letting us know. In light of the new information that you provided, we recommend that you contact Apple Support directly so that they can work with you to find a solution. You can reach them by clicking here: Apple Support or calling the most local number in your region: Contact Apple for support and service. Thank you for participating in the Apple Support Communities. Cheers!

Vudu on latest AppleTV 4Ks not outputting Atmos

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