Unexpected shutdown while turning on the mac

Namaste, my mac is having a startup problem of late. After I press the power button, I hear the signature chime sound and when I get to login window, I enter password and while it's still loading, the mac just shuts down. I have attached a reference image of my mac exactly when it shuts down unexpectedly.


When I power it on again, it does the same and many times it would shut down even before the login window appears. If I give my mac a rest of around 3 - 4 hours, it starts normally. But if I shut it down and restart, it would still have the same startup problem.


I have installed a new mac os but the issue still persists.

MacBook Air 13″, macOS 12.6

Posted on Aug 18, 2023 5:40 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 18, 2023 7:03 AM

Namaste, khush raho 🇨🇦


This looks like a Lack Of Empty Space on the Internal Drive.


The fact the computer will start after a shutdown and left that way for " 3 - 4 hours " is a good indicator


Shutdown and Restart immediately does not get the the computer time to clear some caches files


The 3 - 4 hours Off and startup may have given the machine enough time to clear just enough Space on the drive to allow it to startup.


It is generally a good computer practice to alway keep at least 15% to 20% of the Total Drive Capacity’s as Empty Space.


Allowing the computer to drop below these guidelines may eventually, cause unintended consequences including what the computer is experiencing now.


There is Purgeable Space and there is Empty Space.


Purgeable Space which is Controlled by the Operating System. When the Operating Systems decides the computer needs additional Empty Space, it will move a portion of the Purgeable to Empty space


AFAIK - there is no User Actions to hasten this transition from Purgeable to Empty Space


It can day or longer before this will occur  


The links below will assist in identifying what is taking up space on the Internal Drive and provide possible ways to remove data that is under the direct control of the User ( Home Folder ) . 


Rebuild the Spotlight index on your Mac


What is “Other” storage on a Mac, and how can I clean it out?


Free up storage space on your Mac


OmniDiskSweeper Safe to use


GrandPerspective 


How to delete Time Machine snapshots on your Mac.  


Often caused if the Time Machine Drive has not been attached  to the computer and TM Backup is set to run on a Schedule. 


TM Backup will make Snap Shot on the Internal Drive awaiting the TM Backup Drive to be attached. 


Only then will the Snaps Shots be transferred to the External Drive and deleted the Internal Drive.


See used and available storage space on your Mac


Locate backups of your iPhone, iPad, and iPod touch


Notation - If the user is using a cloning software like Carbon Copy Cloner - and https://bombich.com/kb/ccc6/automated-maintenance-ccc-safetynet-folder suggest tweaking the Safety Net Feature in this software. It may be making additional Snap Shots that are not being Cloned to the Eternal Drive. If this should be the case, these Snap Shot could be using additional space on the drive 


The final word from Apple on Managing the " Other/ System Data “ Category


Other / System Data: Contains files that don’t fall into the categories listed here. This category primarily includes files and data used by the system, such as log files, caches, VM files, and other runtime system resources. Also included are temporary files, fonts, app support files, and plug-ins. You can't manage the contents of this category. The contents are managed by macOS, and the category varies in size depending on the current state of your Mac.



3 replies
Question marked as Top-ranking reply

Aug 18, 2023 7:03 AM in response to daiji_zaiten

Namaste, khush raho 🇨🇦


This looks like a Lack Of Empty Space on the Internal Drive.


The fact the computer will start after a shutdown and left that way for " 3 - 4 hours " is a good indicator


Shutdown and Restart immediately does not get the the computer time to clear some caches files


The 3 - 4 hours Off and startup may have given the machine enough time to clear just enough Space on the drive to allow it to startup.


It is generally a good computer practice to alway keep at least 15% to 20% of the Total Drive Capacity’s as Empty Space.


Allowing the computer to drop below these guidelines may eventually, cause unintended consequences including what the computer is experiencing now.


There is Purgeable Space and there is Empty Space.


Purgeable Space which is Controlled by the Operating System. When the Operating Systems decides the computer needs additional Empty Space, it will move a portion of the Purgeable to Empty space


AFAIK - there is no User Actions to hasten this transition from Purgeable to Empty Space


It can day or longer before this will occur  


The links below will assist in identifying what is taking up space on the Internal Drive and provide possible ways to remove data that is under the direct control of the User ( Home Folder ) . 


Rebuild the Spotlight index on your Mac


What is “Other” storage on a Mac, and how can I clean it out?


Free up storage space on your Mac


OmniDiskSweeper Safe to use


GrandPerspective 


How to delete Time Machine snapshots on your Mac.  


Often caused if the Time Machine Drive has not been attached  to the computer and TM Backup is set to run on a Schedule. 


TM Backup will make Snap Shot on the Internal Drive awaiting the TM Backup Drive to be attached. 


Only then will the Snaps Shots be transferred to the External Drive and deleted the Internal Drive.


See used and available storage space on your Mac


Locate backups of your iPhone, iPad, and iPod touch


Notation - If the user is using a cloning software like Carbon Copy Cloner - and https://bombich.com/kb/ccc6/automated-maintenance-ccc-safetynet-folder suggest tweaking the Safety Net Feature in this software. It may be making additional Snap Shots that are not being Cloned to the Eternal Drive. If this should be the case, these Snap Shot could be using additional space on the drive 


The final word from Apple on Managing the " Other/ System Data “ Category


Other / System Data: Contains files that don’t fall into the categories listed here. This category primarily includes files and data used by the system, such as log files, caches, VM files, and other runtime system resources. Also included are temporary files, fonts, app support files, and plug-ins. You can't manage the contents of this category. The contents are managed by macOS, and the category varies in size depending on the current state of your Mac.



Aug 19, 2023 1:34 AM in response to daiji_zaiten

" When I power it on again, it does the same and many times it would shut down even before the login window appears. If I give my mac a rest of around 3 - 4 hours, it starts normally. But if I shut it down and restart, it would still have the same startup problem. "


At this point the issue could be Over Heating, Lack of Empty Space, or some other Hardware issue


Then have a few suggestions ;


1 - Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions


2 - Make an Appointment at the Apple Genius Bar and have them evaluate the computer

Aug 18, 2023 7:41 PM in response to Owl-53

Thank you for your response.


Lack of storage does not seem to be causing the issue as more than 82 GB is empty on my mac SSD. Also, I must point out that when I power on the mac, it gets perceptibly hot around the upper part of keyboard & it remains so on the upper left part for some time before getting normal again. I am not an expert but I feel kernel crash might be the reason. Is there any way to identify the same? I tried going through logs but I could not understand nothing.

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Unexpected shutdown while turning on the mac

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