Hello im trying to restore my iphone with my mac but the option to restore it isnt popping up on my screen
The video on the website states that once the phone is plugged in it should appear on my mac and that isn’t happening
iPhone 11 Pro, iOS 16
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User profile for user:
Keisha_Keisha
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Community Specialist
Hi aileana05,
Thanks for posting here in Apple Support Communities. It appears that you may be attempting to restore your iPhone to factory settings using your Mac. If so, you'll want to follow the steps as shown in this article: Restore your iPhone, iPad, or iPod to factory settings - Apple Support
If you still have trouble, then you can place your iPhone in recovery mode and try again. Doing so may help to resolve the issue you're facing: If you can't update or restore your iPhone or iPod touch - Apple Support
Kind regards.