Still cannot find Face ID Passwords!

Iphone 13/iOS 16.5.1. I’ve tried everything, but I STILL cannot get my Face ID passwords. Can ANYONE help me with this? I’d be forever grateful.

Steve

iPad, iPadOS 15

Posted on Aug 18, 2023 12:54 PM

Reply
Question marked as Best reply

Posted on Aug 18, 2023 1:01 PM

To use a passcode instead of Face ID, swipe up from the bottom of the device while holding it as if you were going to use Face ID.


To reset Face ID, go to your Settings app, then "Face ID & Passcode", then tap “Reset Face ID".


If you wish to proceed with resetting the device without a passcode, Apple provides different solutions depending upon the system version you are using and other criteria.


You say you have an iPad but you put this in the iPhone forum. The method is similar for either.


For devices with iPadOS 15.2 or later* you may be able to use the method in this support article: If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support This does not require a computer.


Here is a related video: https://www.youtube.com/watch/7s8-zLG9ySQ


If your device is still running iPadOS 15.1 or earlier, you will need to use the method in this support article: If you forgot your iPad passcode - Apple Support

You may also need to use this method if:

• your device is not connected to a cellular or Wi-Fi network (if you restart your device when you see "Security Lockout" on the Lock Screen, you won't be able to reconnect to a Wi-Fi network until your device is unlocked. Cellular devices will reconnect to a cellular network if you have active service).

• you do not have your Apple ID and password that you used to set up your device.


*These models, when running iPadOS 15.2 or later, do not require a computer:

iPad Air2, iPad mini4 (if updated)

iPad Pro

iPad Air 3rd generation and later

iPad (5th generation and later)

iPad mini (5th generation and later)


Here are resources if you are prompted for your username and password and have forgotten them:

If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.

If you forgot your Apple ID password - Apple Support


If you do not have a computer, use this link Find Locations to find an Apple service location, or ask a friend if you can use theirs. This can be a Mac, or a PC with iTunes. If your computer doesn't recognize your iPhone, iPad, or iPod, read this support article --> If your computer doesn't recognize your iPhone or iPad - Apple Support


Whichever method you use will result in erasing the iPad. You can, however, restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


3 replies
Question marked as Best reply

Aug 18, 2023 1:01 PM in response to stevenfromspringarbor

To use a passcode instead of Face ID, swipe up from the bottom of the device while holding it as if you were going to use Face ID.


To reset Face ID, go to your Settings app, then "Face ID & Passcode", then tap “Reset Face ID".


If you wish to proceed with resetting the device without a passcode, Apple provides different solutions depending upon the system version you are using and other criteria.


You say you have an iPad but you put this in the iPhone forum. The method is similar for either.


For devices with iPadOS 15.2 or later* you may be able to use the method in this support article: If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support This does not require a computer.


Here is a related video: https://www.youtube.com/watch/7s8-zLG9ySQ


If your device is still running iPadOS 15.1 or earlier, you will need to use the method in this support article: If you forgot your iPad passcode - Apple Support

You may also need to use this method if:

• your device is not connected to a cellular or Wi-Fi network (if you restart your device when you see "Security Lockout" on the Lock Screen, you won't be able to reconnect to a Wi-Fi network until your device is unlocked. Cellular devices will reconnect to a cellular network if you have active service).

• you do not have your Apple ID and password that you used to set up your device.


*These models, when running iPadOS 15.2 or later, do not require a computer:

iPad Air2, iPad mini4 (if updated)

iPad Pro

iPad Air 3rd generation and later

iPad (5th generation and later)

iPad mini (5th generation and later)


Here are resources if you are prompted for your username and password and have forgotten them:

If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.

If you forgot your Apple ID password - Apple Support


If you do not have a computer, use this link Find Locations to find an Apple service location, or ask a friend if you can use theirs. This can be a Mac, or a PC with iTunes. If your computer doesn't recognize your iPhone, iPad, or iPod, read this support article --> If your computer doesn't recognize your iPhone or iPad - Apple Support


Whichever method you use will result in erasing the iPad. You can, however, restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Still cannot find Face ID Passwords!

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