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my adt cameras suddenly will not load on Safari

When I check my ADT cameras on Safari the will only load to 80% but they will load on my iPhone.


iMac 21.5″, macOS 10.15

Posted on Aug 18, 2023 5:04 PM

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Posted on Oct 23, 2023 3:38 PM

I'm having the same problem remote viewing my ADT cameras with Safari on my laptop. The issue started within the last week. I discovered today the video loads when using a Chrome browser. I think this is a Safari issue rather than an issue with ADT. The video loads without problems when using my iPhone.

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Question marked as Top-ranking reply

Oct 23, 2023 3:38 PM in response to jdo_apple

I'm having the same problem remote viewing my ADT cameras with Safari on my laptop. The issue started within the last week. I discovered today the video loads when using a Chrome browser. I think this is a Safari issue rather than an issue with ADT. The video loads without problems when using my iPhone.

Aug 19, 2023 1:14 PM in response to BFG47

Hello BFG47,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to access your ADT cameras on your Mac, but you don't have this issue with your iPhone. To help with this, please see the troubleshooting in this link from ADT, including contacting them directly for help with their camera system:



Wi-Fi Camera Offline - Video and Troubleshooting Instructions



Cheers!

my adt cameras suddenly will not load on Safari

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