Voicemails delayed on iPhone
iPhone 14 pro voicemail notifications are delayed by hours or days. Latest iOS and carrier update. We are open to iOS fix suggestions if not on the carrier level.
[Re-Titled by Moderator]
iPhone 14 Pro
iPhone 14 pro voicemail notifications are delayed by hours or days. Latest iOS and carrier update. We are open to iOS fix suggestions if not on the carrier level.
[Re-Titled by Moderator]
iPhone 14 Pro
Yes the carrier sends the notification to the phone. There is still a possibility the phone itself is delaying the notification after that is received. It might be rare. But as we all know iOS is not bug free.
The solution to issues like this is for Apple and the carrier to work together. A user should be able to submit a joint trouble ticket, so that the entire system from the carrier to the iOS layer can be tested. Without this… I don’t believe it will be resolved.
Anything is possible, but the assertion the phone might be delaying the notification is highly unlikely. HIGHLY UNLIKELY. The most likely culprit for this user is the use of a MVNO carrier, who gets their service from a prime carrier. There are just too many hands in the chain of delivering voicemail messages going the lesser expensive route of using a MVNO.
I've had friends go the MVNO route to save money, only to have loads of issues, like delayed voicemail messages. There's an old saying........"you get what you pay for."
I am on Verizon not a MVNO. So unfortunately that is not the reason. This issue has been reported on every major carrier in the US.
forum83 wrote:
I am on Verizon not a MVNO. So unfortunately that is not the reason. This issue has been reported on every major carrier in the US.
With all the millions of people who have cell phones, I'd be surprised if it wasn't reported on every carrier. Unfortunately, that doesn't tell us anything. Delayed notifications can be caused by many different things. It's like saying, "I have a fever." That doesn't tell you much about what is making me feel ill.
I agree. The problem could exist on iOS or the carrier level. I have opened and closed enterprise cases with both Apple/Verizon with no solutions.
With Apple and Verizon not working together what our options?
Unfortunately, when organizations get too large simple issues like voicemail notifications fall to the waste side and no one is held accountable.
forum83 wrote:
With Apple and Verizon not working together what our options?
What sometimes works with misbehaving carrier features is to have the carrier remove the feature from the account, let the account refresh in the switch (takes about a minute) and then add the feature back. In the case of Voicemail, it might be more than one feature: voicemail and voicemail notification. Depending on the carrier, there may be a third feature, visual voicemail. And no, it doesn't always work.
I don't know if this is helpful, but I have noticed that sometimes no voicemail appears until I open the Phone app. Then the Phone app icon gets a (1) on it and the voicemail appears. It's not always the case, sometimes the voicemail will show up on its own and notify me a few hours (or a day) after the message was left. It appears that the Phone app is doing something to "notice" that there is voicemail when I open it.
There can be lots of reasons.
I don't see VM notifications for a lot of people until the end of the day as I have a work Focus that does not permit my neighbor to interrupt me with a request to buy him more birdseed.
I notice the same thing. In my screen shot the voicemail came through when I made phone call. (When the phone app is opened) 32 minutes after the voicemail was made. I do not use focus modes and I want to be notified of the voicemail when it comes in. Just like a text message.
Also an interesting behavior of iOS. The voicemail icon in the phone app is delayed showing the red number of new voicemail messages. The voicemail notification is delayed and also the red badge number is missing until the phone app is opened and left open for ~1min to update.
Also during testing we have noticed that the voicemail notification will be delivered when an outbound phone call is made. About 20-30 seconds into the phone call the notification is delivered.. the actual voicemails are 2 hours - 3 days old.
The problem occurring in realtime.
I have AT&T and my voicemails are ALWAYS delayed, sometimes by as much as several hours. I just now received a VM at 5:30 pm that was left at 1:00. Running iOS 17 on iPhone 15 pro, but I’ve had the issue as far back as iPhone 11. If it’s not a bug in the OS, I’ll eat my hat. Otherwise all carriers s**k and need to get with the program.
I have AT&T and my voicemail messages are never delayed. I'm on iPhone 15 Pro Max and now the latest iOS 17.1. If it's a bug in iOS, it's a very selective bug, which doesn't effect me or our other iPhone 15 Pro, also on iOS 15, or anyone in my office with iOS 15 on any number of models of iPhone.
You need to contact AT&T as this is not an iOS bug.
Unfortunately, we have seen this issue across every major carrier.
It’s our belief this will never truly be resolved until Apple and the major carriers work together.
Until then both sides will blame each other and the users are the ones that suffer.
Defusion of responsibility in action.
I tend to believe this issue occurs on the carrier level and iOS. Until proven otherwise.
Voicemails delayed on iPhone