PLEASE HELP ASAP

I bought a new Iphone model and I lost the old Iphone 7 to the cloud and uploaded it to the new one. I wanted to give my iPhone 7 to my sister, but the home button has not been working for a long time. Now when I wiped the whole phone, Assisten Touch turned off and I can't start the system at all because the first command after turning it on is "click the home button" I've tried everything, please help

iPhone 7, iOS 15

Posted on Aug 19, 2023 4:11 PM

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Posted on Aug 19, 2023 4:19 PM

Sorry, but if the Home button is faulty, you will not be able to complete the steps to prepare this iPhone for your sister ... or anyone else in this case. Also, even if you succeeded, she won't be able to use it.


That button would need to be repaired which will require that you have Apple assist you with.


To contact them, simply select the "Support" link on the lower left-hand side of this forum's web page.

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Question marked as Top-ranking reply

Aug 19, 2023 4:19 PM in response to szymon131

Sorry, but if the Home button is faulty, you will not be able to complete the steps to prepare this iPhone for your sister ... or anyone else in this case. Also, even if you succeeded, she won't be able to use it.


That button would need to be repaired which will require that you have Apple assist you with.


To contact them, simply select the "Support" link on the lower left-hand side of this forum's web page.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

PLEASE HELP ASAP

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