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iCloud encountered an error while trying to connect to the server

Could not login into windows 11 iCloud app or web iCloud.com.

iCloud encountered an error while trying to connect to the server.




[Re-Titled by Moderator]


Posted on Aug 19, 2023 6:15 PM

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Is this something that's happening right now? I've tried everything and nothing works on my PC. Works fine on iPad. Calendar will not load, authentication won't work.

Posted on Aug 23, 2023 10:00 AM

105 replies

Sep 28, 2023 7:17 AM in response to Gena_D

None of Gena_D solutions worked for me. The only solution that worked I found several messages below 8/29 from Miagra. Details there show that accessing with a browser that's NOT Edge may work. I just tried Firefox and accessed iCloud.com easily and all my data is visible. Agree that it's some sort of browser issue. For now, changing my default to Firefox.

Oct 1, 2023 11:05 PM in response to miagra

Fully agree. Rather than having everyone taking all this time working with doing these same steps and no one has stated that it worked for them. Apple needs to get it fixed. On a temporary basis, I am able to use ICloud when I use the Firefox browser pretty consistently. I have been using that as a get around. Don't know if that will work for others but for me Firefox is pretty consistent. I tried using Microsoft edge and the connection is intermittent.

Oct 3, 2023 9:50 AM in response to Futurist2022

Hi Futurist2022

Your post is very helpful! I will try installing Firefox, too. I use a Wn 11 laptop that was fine until the middle of August. No solution with Apple’s help, either. We uninstalled ICloud for Windows, reinstalled, etc. What makes me really mad is I can’t even get to the iCloud.com. website. I get just get a blank white page. I also tried IE test user (used the deceased Microsoft Internet Explorer) but no luck. I didn’t try downloading Firefox.


Oct 6, 2023 9:53 AM in response to preferPC

I have been frustrated by this issue for weeks. Windows 10\Chrome. Based on other helpful insights in this thread I downloaded Firefox and, fingers crossed, so far so good. I don't like having to have a separate browser window open but I'll take it over not having access to iCloud Contacts from the desktop. Terribly inconvenient when you want to grab an email address from Contacts and can't and have to resort to finding it on the iPhone and typing it in.

Oct 6, 2023 12:26 PM in response to Futurist2022

Thank you Futurist2022 for summarizing the 2 ways to correct this problem.

I used the "turn off IPv6" approach and now have restored connectivity to iCloud on my Win 10 laptop.


I also have 2 Win 10 Desktops which were NOT experiencing the iCloud connectivity issue. Checked the ethernet adapters on those machines, and IPv6 had already been disabled.



Oct 14, 2023 7:29 AM in response to preferPC

Found the solution for my same occurance of this issue: Application password for the iCloud email account needed to be re-created and re-configured in the account settings in Outlook:


  1. Via web, log into your iCloud account>Manage your Apple ID> and generate new application password via 'App Specific Passwords'
  2. Use the app password in Outlook> 'Account Settings' for the iCloud account

iCloud encountered an error while trying to connect to the server

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