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iPhone 4 can't connect to my NetGear WNDR3700 router.

I have a NetGear WNDR3700 router and I simply can't connect my new iPhone 4. It finds the right SSID, but after I enter the password (yes, I'm sure that the password is correct), I got 'Unable to join the network'.

No issue with other iPod Touch 2G and my wife's iPhone 3G.

Anyone run into the same issue ?

Cheers,
Richard

iPhone 4, iOS 4

Posted on Aug 20, 2010 8:23 AM

Reply
13 replies

Aug 20, 2010 8:45 AM in response to Rich-Seven

This could be a couple of different problems.

1.) Move your phone closer to the router. I can often times pick up a signal, but my phone wont connect unless I am closer to the router.

2.) Don't cover the top left side of your phone with your hand. You hand can block some of the signals and degrade your connection quality.

3.) If one and two don't work, then unplug your router and wait for a minute. Then plug it back in. After it gets done booting back up, try to connect to it again.

4.) How many wireless devices are connected to the router? There is a limit. : )

5.) If everything else didn't work, contact apple.

Message was edited by: Iskor12

Aug 20, 2010 8:49 AM in response to Rich-Seven

I have the same router and it works just fine with my iPhone 4, iPhone 3G, and iPad. Have you updated the firmware to the latest version? I just got my Netgear router and out of the box there was a firmware update available. I installed it immediately so I don't know if I would have had problems prior to the update. Also, try resetting your router by unplugging the power and then plugging it back in. Have you been able to connect to other wifi networks? Try rebooting your phone by holding the home button and the power button on the top right corner until you see the Apple logo. Just ignore the message to slide to power off and keep holding until the Apple logo comes up.

I know this is not much help, but hopefully you will get it working.

Good luck.

Message was edited by: Mustang7708

Aug 20, 2010 9:03 AM in response to forumalias

I have that router and it's working great with my iPhone 4.

The security I use on both the 2.4ghz and 5ghz is "WPA-PSK [TKIP] + WPA2-PSK [AES]" mainly for compatibility with older devices.

You may also want to try and set the 2.4ghz wireless speed to "Up to 130Mbps" instead of "Up to 300Mbps" via the router settings > Wireless Settings on the top left, because I found some devices have connectivity problems or do connect and then run incredibly slowly on the "Up to 300Mbps" for some reason.

Aug 20, 2010 4:12 PM in response to Rich-Seven

Ok try this:
A)Shut down router. Remove power cord. Wait 1 to 2 mins.

B)While waiting
Ba)go to settings on your iphone
Bb)select wifi
Bc)select netgrear and remove netgear from iphone

C)Shut down iphone and all your connected toys

D)Plug power back into router and turn on. Wait till it's done booting up.

E)Turn on Iphone go to settings, wifi and wait for iphone to see your router.
When it finds it enter your key.

F)Now go to safari and see if you got internet.
If you do great.

G)Turn on 1 at a time all your toys. Do so 1 at a time.

Hope this helps.

Sep 30, 2010 7:26 AM in response to Rich-Seven

I was having a lot of trouble with my WNDR3300 connecting but dropping frequently and when it was connected it might as well been a dial up connection as it was horrible.

What fixed my issu and made it a great performance was changing the security option. (Not sur why but it was recommended for the BlackBerry on netgear forum so i tried it.)

http://kb.netgear.com/app/answers/detail/a_id/15943

This worked for me and I get super performance, range, etc since making the simple change.

Hope it helps.

Dec 18, 2010 3:57 AM in response to solario

well if you don't see the network at all you can try typing in the ssid manually
if the router is not set to broadcast it
and you can also check if the router is set to filter on mac address and if your iphone's mac address is added to allowed devices

and it seems that ios devices may not like the enterprise / professional encryptions much so if your using that try the normal wpa2 aes

iPhone 4 can't connect to my NetGear WNDR3700 router.

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