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My MacBook Air recently stopped accepting my password although it was correct. It wouldn’t allow me to reset my password & nothing else worked so I tried to factory reset the MacBook. Now it is showing a blinking folder with a question mark and won’t allow me to re-install the new Mac operating systems.
MacBook Air (2018 – 2020)
Read what to do if your Mac starts up to a question mark. Click here --> If your Mac starts up to a question mark - Apple Support
- If you still need help, please contact Apple Support ( https://getsupport.apple.com/?caller=kbase&PFC=PFC1003&category_id=SC0054&symptom_id=20225 ).
A folder with a flashing question mark means that your startup disk is no longer available or doesn't contain a working Mac operating system.
Read what to do if your Mac starts up to a question mark. Click here --> If your Mac starts up to a question mark - Apple Support
- If you still need help, please contact Apple Support ( https://getsupport.apple.com/?caller=kbase&PFC=PFC1003&category_id=SC0054&symptom_id=20225 ).
A folder with a flashing question mark means that your startup disk is no longer available or doesn't contain a working Mac operating system.
Take it into Apple for them to check.
Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations
How to make a Genius Bar appointment
1. Go to Genius Bar Reservation and Apple Support Options - Apple
2. Go to "Get hardware help".
3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"
4. Sign in with your Apple ID
Yes I’ve tried that all. It won’t re-install MacOS. Thank you.
Folder with question mark
