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Airpods Pro getting discconnected as soon as out of charging case.

My Airpods pro gets disconnected from my iPhone 11 as soon as I pull them out of the charging case. Inside the case they work fine. I can hear the music while they are inside the case, but as soon as I remove them from case they disconnect and then no voice comes. I checked, my battery is 100%, I tried forget this device couple of times, my firmware is updated with version 5E135. Now I am clueless whats happening. Please help.

iPhone 11

Posted on Aug 20, 2023 10:19 AM

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3 replies

Aug 22, 2023 7:14 AM in response to meeti77

Hello meeti77,


We'd like to check a few of the settings and try a few related troubleshooting steps to test if they resolve this issue with your AirPods Pro. Follow the steps below:


  1. Make sure the device you're using with the AirPods Pro are up to date for the latest fixes: Update your iPhone or iPad
  2. Go to Settings > Bluetooth > tap the 'i' next to the AirPods Pro > check if 'Automatic Ear Detection' is enabled. If so, disable it and test the issue. Then enable it again and test the issue.
  3. In the same section as step 2, check if 'Connect to this iPhone' is set to Automatically or When last connected to this iPhone. If set Automatically, change this to When last connected to this iPhone to test the issue.


If the issue continues to occur, then it would be best to contact Apple Support: Get Support


They would need to take it from here.


Take care.

Aug 21, 2023 11:52 AM in response to meeti77

Hey meeti77,


Thanks for using Apple Support Communities. If you haven't already, reset your AirPods to see if that helps with the issue you're having: How to reset your AirPods and AirPods Pro - Apple Support


In addition to resetting them, clean the buds and charging case as dirt and debris can cause odd issues too: How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support


Let us know how it goes.


Take care!

Airpods Pro getting discconnected as soon as out of charging case.

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