Problem Trying to Install Office Home & Student 2021

Thank you for your response, VikingOSX. That makes sense. I wonder what is making the download to be incomplete. I know that I have a fast internet connection, and I have not encountered this problem before with any downloads. Do you have any suggestions for how I can get a functioning download for Office 2021. I tried downloading about six times without success?

Again, thank you for taking the time to respond to my post and to point out this error.

Thank you, Barney-15E. Luckily, I am not running any of the ill-advised internet security apps.

When I tried the first two times to download the installer for Office 2021, there was no choice offered between a download for PCs and downloads for Macs. I ended up with ones that ended with exe. I knew I couldn't open them so I dragged them to the trash. I finally was able to download one that at least had a "pkg" in its title, but the first technician told me that it was one for PCs. She then sent a link for one designed for Macs (the first one I mentioned in my first post above). That one wouldn't open. As VikingOSX observed, it ended with "pkg.download" indicating that it is an incomplete download.

Every download that I tried after that with both technicians did not work.

Thanks again!

OMG I think I am going to faint! I just signed back in to my MS account. It said that my product key has already been used and stated that I needed to get my download from my account page. There wasn't anything listed about downloads or installers on my account page, so I checked the menu bar. It had a tab titled, "Services and Subscriptions." I clicked on it. It showed the product (Office Home and Student 2021) that I had purchased along with a button to install. I clicked on the Install link and a window appeared that had, "Download & Install for Mac." I clicked it and found the installer in my Downloads folder.

I dragged the installer to my desktop and tried to open it. At first I received the same error message. A few seconds later, I noticed a miniature white progress bar slowly filling up on the face of the installer. As soon as it reached the end of the bar it changed to that brown box indicating that the download was successful. What a relief!

Office 2021 is now installed after about seven or eight attempts.

Thanks so much to VikingOSX and Barney-15E.

These are all great suggestions! These are all good points, and I will definitely follow them. Thank you for sharing them.

I'm already set up for Auto Update and will set my preferences soon.

BTW, I purchased this from my local Apple Store and not through the Mac App Store.

Thanks again for all of your assistance!

Question: I checked in Word -> Preferences for a place where I can designate that my docs will be saved to my Mac or to my iCloud account instead of to OneDrive. Just like VikingOSX, I do not want to save to OneDrive. I looked in the Floppy Disk icon "Output & Sharing" panel. The "Turn on AutoSave by default", "Allow Background Saves" and "Save AutoRecovery info" are already checked by default. So under Preferences, is there a place to check where my documents are saved to by default? If so, I can't find it.

I do know that for each new document that I create, I can designate where it is saved such as to my Documents folder or desktop. But does that mean that they will also be saved to OneDrive even though I don't want them to go there?

At the top of each new document, the "AutoSave" is off instead of on. When I move the white circle to the on position, a window opens with the message that to turn AutoSave on I have to upload my file to OneDrive-Personal. Do I just leave the AutoSave button to the off position for each new document?

Again, great information!

I just tried clicking on the "Helpful" button but it is grayed out. Hmmmm . . .