the top 3/4 of my phone is not working

the top 3/4 of my phone will not work to the touch

iPhone 12, iOS 16

Posted on Aug 20, 2023 4:39 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 20, 2023 4:49 PM

Make sure that you have removed any screen protector that you may have adhered to your screen. If you use a screen protector and have removed it and the screen is still not responsive to touch, then:


(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If that does not help, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and evaluation.


Axel F.

2 replies
Question marked as Top-ranking reply

Aug 20, 2023 4:49 PM in response to blahblhsjdg

Make sure that you have removed any screen protector that you may have adhered to your screen. If you use a screen protector and have removed it and the screen is still not responsive to touch, then:


(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If that does not help, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and evaluation.


Axel F.

Aug 20, 2023 5:00 PM in response to blahblhsjdg

blahblhsjdg Said:

"the top 3/4 of my phone is not working: the top 3/4 of my phone will not work to the touch"

-------


Ho so? Is it unresponsive? Without that being provided, perform the following...


Troubleshooting an Unresponsive iPhone:

Try the tips at these Apple Support links:




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the top 3/4 of my phone is not working

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