User profile for user: StolenBattery
StolenBattery Author
User level: Level 1
4 points

Stolen iPhone battery?

On Tuesday, August 15th, at 1:05PM I brought my iPhone 13 Pro Max to the Los Gatos, CA Apple Store to have them look at my screen protector. When I left the store, my iPhone battery couldn't hold a charge, and still cannot hold a charge. I'm feeling frustrated because I believe that the person that worked on my iPhone stole my perfectly good battery and replaced it with a non-functional battery. I would like to have somebody at Apple look into this incident. I have always had a huge amount of trust with Apple, now, I'm not so sure that I can trust the Apple employees at the Genius Bar, and that makes me feel uncomfortable about going there in the future.

iPhone 8, iOS 15

Posted on Aug 21, 2023 12:05 AM

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User profile for user: SravanKrA
SravanKrA
User level: Level 10
439,842 points

Posted on Aug 21, 2023 12:44 AM

This is a user-to-user public forum.


This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.


Hence, we are unable to help with any of the following:


  1. Questions directed to Apple Inc - refer to the three links below
    1. Product Feedback - Apple
    2. Feedback - Weather - Apple
    3. Maps Report an Issue & Privacy - Apple Support & Report a problem with Maps on Mac - Apple Support
  2. Refunds for App Purchases or Subscriptions
    1. App Purchase: If you have an issue with an app on App Store or billing --> Request a refund for an App Store or iTunes Store
    2. Subscriptions: You can also request a refund for a recent renewal of an in-app subscription purchase 
  3. Hardware repairs & tickets - Apple Authorized Service Provider
  4. Service grievances & questions --> Apple Repair and Repair Status Check - Official Apple Support
  5. Warranty & Apple Care+ issues --> Check Your Service and Support Coverage - Apple Support
  6. Order & Transaction related information -->
    1. Order Status - Shopping Help
    2. Viewing & Changing Orders - Shopping Help
    3. Genius Bar Reservation and Apple Support Options - Apple
  7. Suggestions and Feedback for improvements --> Apple Inc says; "We read all feedback carefully, but we are unable to respond to each submission individually."
    1. Here is how for iPhone · Country or region* Select your country or region. · Feedback Type* Select feedback type. · Comments* Enter a comment.
    2. Feedback - iPhone - Apple
  8. Shipping & Transportation queries - Shipping & Pickup - Shopping Help - Apple
  9. Repair costs or product or prices of part service & replacement -
    1. iPhone Repair and Service - Apple Support (IN)
    2. iPhone Screen Repair & Replacement
    3. iPhone Battery Repair & Replacement
  10. Product & Launch Detail etc.. --> Apple
  11. Third-party apps and their behavior - How to contact an app developer - Apple Support
  12. Any other issue --> Contact – Official Apple Support (IN) & Contact Apple for support and service



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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
User level: Level 10
439,842 points

Aug 21, 2023 12:44 AM in response to StolenBattery

This is a user-to-user public forum.


This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.


Hence, we are unable to help with any of the following:


  1. Questions directed to Apple Inc - refer to the three links below
    1. Product Feedback - Apple
    2. Feedback - Weather - Apple
    3. Maps Report an Issue & Privacy - Apple Support & Report a problem with Maps on Mac - Apple Support
  2. Refunds for App Purchases or Subscriptions
    1. App Purchase: If you have an issue with an app on App Store or billing --> Request a refund for an App Store or iTunes Store
    2. Subscriptions: You can also request a refund for a recent renewal of an in-app subscription purchase 
  3. Hardware repairs & tickets - Apple Authorized Service Provider
  4. Service grievances & questions --> Apple Repair and Repair Status Check - Official Apple Support
  5. Warranty & Apple Care+ issues --> Check Your Service and Support Coverage - Apple Support
  6. Order & Transaction related information -->
    1. Order Status - Shopping Help
    2. Viewing & Changing Orders - Shopping Help
    3. Genius Bar Reservation and Apple Support Options - Apple
  7. Suggestions and Feedback for improvements --> Apple Inc says; "We read all feedback carefully, but we are unable to respond to each submission individually."
    1. Here is how for iPhone · Country or region* Select your country or region. · Feedback Type* Select feedback type. · Comments* Enter a comment.
    2. Feedback - iPhone - Apple
  8. Shipping & Transportation queries - Shipping & Pickup - Shopping Help - Apple
  9. Repair costs or product or prices of part service & replacement -
    1. iPhone Repair and Service - Apple Support (IN)
    2. iPhone Screen Repair & Replacement
    3. iPhone Battery Repair & Replacement
  10. Product & Launch Detail etc.. --> Apple
  11. Third-party apps and their behavior - How to contact an app developer - Apple Support
  12. Any other issue --> Contact – Official Apple Support (IN) & Contact Apple for support and service



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