Apple Music trying to take extra money even though I already have an active subscription that is payed for!

when I open Apple Music, there is a pop up that says there was a billing error, and everyday there’s an attempt to take 10.69 from my card. The thing is, i have an active subscription to Apple Music that will renew next month that I payed for. I can listen to music, downloaded them, etc. what is going on and how do I stop it? I don’t want to be double charged.

Posted on Aug 21, 2023 3:17 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 22, 2023 10:55 AM

Hey MarsArgo0,


Since this is a public discussion group, we don't have access to your account details. You'll need to reach out to Apple Support directly to look into this billing issue. They can be reached here: Get Support


You can also find a bit of information and links to contact Apple Support here: If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


Thanks for using Apple Support Communities.


Take care.

1 reply
Question marked as Top-ranking reply

Aug 22, 2023 10:55 AM in response to MarsArgo0

Hey MarsArgo0,


Since this is a public discussion group, we don't have access to your account details. You'll need to reach out to Apple Support directly to look into this billing issue. They can be reached here: Get Support


You can also find a bit of information and links to contact Apple Support here: If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


Thanks for using Apple Support Communities.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Music trying to take extra money even though I already have an active subscription that is payed for!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.