icloud photo destination folder disappears

The icloud photo destination folder keeps disappearing along with whatever photos were in it. Then out of the blue the folder is back but not the photos that were in it. Anyone else experience this?

Windows, Windows 10

Posted on Aug 21, 2023 7:27 PM

Reply
3 replies

Aug 23, 2023 7:18 AM in response to Patinfoldy

Hey Patinfoldy,


We apologize that we didn’t explain our first post better. Many times we find that a user isn’t performing the correct steps, so we check.


Since the folder shouldn’t disappear/reappear (but without the included photos), we recommend reaching out to Apple Support directly. They have the tools needed to investigate further with you: Get Support


All the best.

Aug 22, 2023 2:45 PM in response to Patinfoldy

Thanks for posting in the Apple Support Communities Patinfoldy,


To upload your photos to iCloud, be sure you're using the following steps:


1: On your Windows computer, open File Explorer, then click iCloud Photos in the Navigation pane.

If you don’t see iCloud Photos, click Pictures in the Navigation pane, then double-click iCloud Photos.

2: Drag photos and videos to the folder.


Add photos and videos to iCloud from your Windows computer


We hope this helps!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

icloud photo destination folder disappears

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.