An error occurred during activation

my I message isn’t letting me use my number

Posted on Aug 22, 2023 10:23 AM

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1 reply

Aug 23, 2023 9:24 AM in response to tyniecian192

G'day tyniecian192,


We see you're having an issue activating iMessage, and we'd like to assist. This resource covers what to do If you can’t turn on or sign in to iMessage or FaceTime. Start with the steps below:


"Check your device settings

  1. Make sure that you’re connected to a cellular data or Wi-Fi network. 
  2. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
  3. Go to Settings > General > Date & Time and make sure that your time zone is set correctly."


Those steps are a great starting point. If the issue persists, work through the remaining sections of the link above, and let us know the results.


Have a good one.

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An error occurred during activation

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