canon mp620 installation & wireless connection issues

i recently got a new router - and with it new network key. the printer was set up for wireless use - but stopped working.

i assume i needed to enter the new network key - but couldnt find where i am supposed to do this... (the 'Canon IJ network Tool' was nowhere to be found).

while i was trying i selected 'reset printing system' and now all printer info is gone. i can not add the printer as it is not in the list. i visited the canon site and downloaded and (re)installed drivers and utility - yet the mp620 still does not show up in the list (no printers at all do).

how do i go about getting the printer recognised again?

many thanks if you can help me out! been trying to no avail - in a real pickle here

[edit: i have only tried to solve this wireless-ly]

Message was edited by: maximin

MacBook Pro / Intel 2.66Duo / 4GB, Mac OS X (10.5.8)

Posted on Aug 20, 2010 9:03 AM

Reply
7 replies

Aug 20, 2010 9:22 AM in response to maximin

when i go to system preferences -> print and fax: everything is blank.

when i click the '+' to add a printer: 'default' is blank. when i click on 'more printers' it performs a scan to find installed drivers but the results come up blank it seems (although it does offer drop down menu with several options one of which is 'canon IJ network' - however all of these are blank as well).

How do you install driver and select the printer correctly? i must be doing somehting basic wrong...

Aug 22, 2010 5:43 PM in response to maximin

Since you have a new router with a new encryption key, you will need to configure this information into the MP620. To do this, you will have to connect the printer to the Mac via USB. While this will automatically create a USB print queue, which you will not be able to use once the printer is configured and connected back to the wireless network, this queue will allow you to manually change the network settings in the MP620.

With the MP620 connected via USB, open the Canon IJ Network Tool. This is located in HD > Library > Printers > Canon > BJPrinter > Utilities. With the tools menu set to Utilities, the MP620 should appear in the list of available printers. Select it and press Configuration. This will open another window where you can set the Network Name (SSID) and the Encryption method. The Configuration button as this window will allow you to modify the password (key). With the correct details entered, OK the settings so that they will be saved to the printer.

Once this has completed, you can turn off the printer, disconnect the USB cable and then turn the printer back on. Allow a minute for the printer to connect to your wireless network and then open Print & Fax to add the network printer queue. Depending on which driver you have installed you can add the printer by clicking Default and waiting for the Canon MP620 to appear (with canonijnetwork shown in the Kind column) or you can open More Printers > Canon IJ Network. The MP620 should appear in this view and after selecting the Print Using menu will automatically select the correct driver.

Hope this gets you going again.

Pahu

Sep 12, 2010 6:44 PM in response to PAHU

I had to have OS X reinstalled recently. My Canon MP620 doesn't seem to work since then. I have it plugged in to the USB - that's how I always print - but the machine doesn't seem to see the printer. I tried following the directions below, but in Print & Fax I always get an empty list. I'm seeing errors like this on the cups error log: (/usr/libexec/cups/daemon/cups-deviced) crashed on signal 9!

I've tried reinstalling the Canon drivers, restarting both the OS and the printer along the way, with no success. Any ideas why I can't see the printer? Do I need to completely remove the drivers and start over? Is there another way I can configure the printer?

All help is appreciated.

Sep 13, 2010 1:53 AM in response to jetsy_young

Hello jetsy_young and welcome to Apple Discussions.

With the cups-deviced crashing I suggest you look at performing a reset of the printing system.

*How to Reset the Printing System*

1. Open System Preferences > Print & Fax
2. Move your mouse over the Printers list
3. Hold down the Control button and click the mouse (or right click if supported).
4. Click "Reset printing system ..."
5. Restart your Mac

This will remove your print queues but not your printer drivers. So you will only need to add your printer queues again. Note that for a USB connected device, this is done via the Default tab. The other information I provided above is for the MP620 when connected via wireless.

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canon mp620 installation & wireless connection issues

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