Reseting my iPad and it stucks at awaiting final configuration from ucla health
Reset my iPad and it says awaiting final configuration from ‘UCLA Health’
iPad Air 2
Reset my iPad and it says awaiting final configuration from ‘UCLA Health’
iPad Air 2
Do you work for UCLA Health? Was the device purchased used?
If you work for the organization, reach out to your IT department as the device is linked to an MDM and it is trying to complete an automated enrollment.
If you purchased it used, then you will need to either (1) return it to who you purchased it from or (2) reach out to UCLA and ask that they release the device from their Apple Business/School Manager.
A bit of background. For businesses and education, Apple provides a chain of custody mechanism. This allows hardware to be associated with the legal business/school entity. When the hardware is assigned to an MDM, you can achieve automated enrollment since Apple can verify the chain of ownership. This can eliminate the need for a user to interact with the device during setup. Power it up, answer some basic questions like language and add to a network. The MDM will take care of the rest, delivering apps and settings.
However, hardware that is linked to a business or school during original purchase must be released by the organization when it is sold/decommissioned/returned at the end of a lease/etc. If it is not released, then it will remain in the original purchaser's chain of custody. If assigned to an MDM, then the device will re-enroll during a reset.
Based on your limited explanation, the device may be linked to the organization and assigned to an MDM. However, the MDM does not have the device scoped to a pre-stage policy. Again, limited information so this is an educated guess. If you are getting the dialog, however, this shows that the device is still seen by Apple as owned by UCLA Health.
Hope this is helpful,
Reid
Do you work for UCLA Health? Was the device purchased used?
If you work for the organization, reach out to your IT department as the device is linked to an MDM and it is trying to complete an automated enrollment.
If you purchased it used, then you will need to either (1) return it to who you purchased it from or (2) reach out to UCLA and ask that they release the device from their Apple Business/School Manager.
A bit of background. For businesses and education, Apple provides a chain of custody mechanism. This allows hardware to be associated with the legal business/school entity. When the hardware is assigned to an MDM, you can achieve automated enrollment since Apple can verify the chain of ownership. This can eliminate the need for a user to interact with the device during setup. Power it up, answer some basic questions like language and add to a network. The MDM will take care of the rest, delivering apps and settings.
However, hardware that is linked to a business or school during original purchase must be released by the organization when it is sold/decommissioned/returned at the end of a lease/etc. If it is not released, then it will remain in the original purchaser's chain of custody. If assigned to an MDM, then the device will re-enroll during a reset.
Based on your limited explanation, the device may be linked to the organization and assigned to an MDM. However, the MDM does not have the device scoped to a pre-stage policy. Again, limited information so this is an educated guess. If you are getting the dialog, however, this shows that the device is still seen by Apple as owned by UCLA Health.
Hope this is helpful,
Reid
Reseting my iPad and it stucks at awaiting final configuration from ucla health