Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I am locked out of my Mac Desktop Computer

I am locked out of my Mac Desktop. The screen is not the normal screen. It just has a picture of a leaf, my name and enter password. My password is not working. The only other thing on my screen is "cancel" which brings me right back to the same screen.


iMac 21.5″

Posted on Aug 23, 2023 2:40 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 24, 2023 4:13 AM

My password is not working.


Make sure your Caps Lock key is not inadvertently toggled "on". Press it (once) to be sure.


If you forgot your Mac login password - Apple Support explains your options, including those If you can't reset your Mac login password. Follow those steps all the way through to their conclusion.

3 replies
Question marked as Top-ranking reply

Aug 24, 2023 4:13 AM in response to changes510

My password is not working.


Make sure your Caps Lock key is not inadvertently toggled "on". Press it (once) to be sure.


If you forgot your Mac login password - Apple Support explains your options, including those If you can't reset your Mac login password. Follow those steps all the way through to their conclusion.

I am locked out of my Mac Desktop Computer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.