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Can’t do video FaceTime because the Mac can’t see the camera. The monitor is connected via a USB C cable to one of the Thunderbolt connectors. The USB C port on front won’t connect. I’d the issue software or a bum monitor?
Mac Studio (2023)
Mac Studio with MAX processor has only 10 Gbits/sec USB ports on the front. These do NOT properly support a high-resolution display.
On front (M2 Max):
Only the Ultra processor has Thunderbolt port all around.
On front (M2 Ultra):
Mac Studio - Technical Specifications - Apple
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is the camera showing up?
menu > About This Mac > (System Report) > USB
---------
Have you granted permission for the App to access your PRIVATE camera data?
System preferences > security & Privacy > Privacy > Camera ...
... is you choosen App listed and authorized there?
Unfortunately, the manual specified that only one USB C connection is needed to activate the camera. Additionally, when I connected the USB C port, the monitor didn’t work. It only work through one of the Thunderbolt 4 ports. Weird, but maybe Philips just isn’t compatible with Mac.
Philips 329P1H 4K 32” with integrated webcam and microphone. I tried contacting Philips support several times. I gave up when I was dropped from the call each time. It may just be incompatible with the Mac OS. I’m going to try some different USB C cables this afternoon just to make sure that it isn’t a cable issue.
Sadly page 12 & 13 or the User Manual, doesn't offer much in the way of Hello web cam support for macOS either.
I've been using a Philips Brilliance 329P1 monitor as one of 2 monitors connected to an M1 Mac Mini for several months, but I hadn't tried to use the monitor's integrated webcam until today. That failed. I'd been connecting the Mini to a Lenovo ThinkVision T32p-20 monitor with a USB C-to-Display Port adapter (Mini USB-C > Apple adapter > DisplayPort cable > Lenovo Display Port). The Philips was connected to the Mini by HDMI. This worked fine for video, but not webcam or microphone.
Reading the minimalist Philips monitor manual, it seemed like I needed a 2nd connection, by USB-C, to make the Philips webcam and USB hub work. But it didn't turn out that way. I only needed to swap the Mini > HDMI cable to the Lenovo, and run a good quality USB-C cable from the Mini USB-C to the Philips USB-C input.
When I tried then to test a Microsoft Teams Classic connection, I now had the Input option (as also in System Settings > Sound > Input) of Input (microphone) via Realtek USB2.0 Audio. I tried the tests in Teams Classic and also later in Zoom and both the microphone and the camera of the Philips webcam worked fine in both apps. I tried to use the New Teams app, but my employer, whose Teams group I'm connecting to, apparently has not enabled use of New Teams.
I'm not sure but I think the USB cable I used for the Philips was included with one of the monitors. It is a red & black braided cable, and on one red connector end it says "RIITOP" and on the other side of the connector is the "10" indicator USB icon.
Hope this helps someone.
PS: I think, from reading the Manual, that the Philips webcam and Hub could be made to work with even a USB-A connection, if you are using HDMI or DisplayPort for video. But I didn’t have a free USB-A port on the Mini so I didn’t try that.
PSS: My USB-C connection from the Philips monitor is to a Thunderbolt port on the Mac Mini. I did not try it to a US-C port. When I was using the USB-C cable to DisplayPort adapter for the Lenovo monitor it was connected through the Mac Mini USB-C, not Thunderbolt, and that worked fine for video, but the Lenovo has no webcam.
are you sure you meet all the requirements for FaceTime?
FaceTime requirements on Mac - Apple Support
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Pull up the User Manual for that Display and see if it requires a second USB connection for the Camera and Downstream USB ports.
The issue is FaceTime. I went to the camera setting and authorized the apps that showed up there, Chrome, Zoom and Skype. The problem is that FaceTime can’t access the webcam.
It should. It’s a brand new Mac Studio running Ventura
what make&model display?
does THIS apply?
not certain their firmware update supports Mac.
You’re right. It may just not work with Macs. If the new cable doesn’t work, back to Best Buy today.
Linkshapiro wrote:
Weird, but maybe Philips just isn’t compatible with Mac.
Which, unfortunately, has aways been too common. Search for a camera that is certified to work with Macs.
Mac Studio can’t access Philips integrated webcam
