How do I remove a owner lock on my iPhone 11 i just got it today

I just brought my iPhone 11 off of Facebook marketplace. And the phone says it’s locked to the owner.

iPhone 13 Pro Max, iOS 16

Posted on Aug 23, 2023 8:13 PM

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Posted on Aug 23, 2023 8:14 PM

Take it back to seller and get them to do the things in this support article or ask for a refund --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Unless you have the account information that set the lock, or the original receipt from Apple, you cannot remove the lock; recycle the device. Read this article about how to remove Activation Lock --> How to remove Activation Lock - Apple Support



4 replies
Question marked as Top-ranking reply

Aug 23, 2023 8:14 PM in response to Brokenheartedemo

Take it back to seller and get them to do the things in this support article or ask for a refund --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Unless you have the account information that set the lock, or the original receipt from Apple, you cannot remove the lock; recycle the device. Read this article about how to remove Activation Lock --> How to remove Activation Lock - Apple Support



Aug 23, 2023 8:16 PM in response to Brokenheartedemo

Return it for refund. You cannot use this phone. Apple won't help you. We can't help you. If you can't reach the seller, accept that you very likely purchased a stolen iPhone, something FB Marketplace is famous for.


And if you can't reach the seller, nor get your money back, recycle the phone responsibly and chalk this up to an unfortunate buying decision.


Read this --> The All Too Common SAD Reality of Buying … - Apple Community

Aug 23, 2023 8:17 PM in response to Brokenheartedemo

Brokenheartedemo Said:

"I just brought my iPhone 11 off of Facebook marketplace. And the phone says it’s locked to the owner."

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You've been Scammed.

This is the link to seller should have used prior to selling it to you: What to do before you Sell, Give Away, or Trade Tn your iPhone or iPad - Apple Support. And you are never going to get access to this phone , unless the unlock it. So, contact Facebook seeing if the seller can be he'd accountable, and if you can get your money back. Go Here: Report a Facebook Marketplace scam - Facebook Help

Aug 23, 2023 8:20 PM in response to Brokenheartedemo

You have been scammed and the seller will most likely not be available for you to return. FB Marketplace is a cesspool of stolen devices and the losers are the people who buy them. The phone will not be usable to you. You took a huge risk buying a used device without physically seeing that the phone has been reset and is on the "Hello" startup screen.

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How do I remove a owner lock on my iPhone 11 i just got it today

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