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I can't open the Windows 10/11 iTunes app

When I click Windows 11 iTunes app, it takes 10-15 minutes to open. Then when I click the store, it seems to work fine. If I click anything, a circle appears and iTunes hangs spinning. Some functionality is still possible but the app is essentially rendered useless. I would like to use this app. Is there a fix for this?

Posted on Aug 23, 2023 11:08 PM

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2 replies

Aug 25, 2023 12:44 PM in response to Muon Gold

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

Aug 24, 2023 6:20 PM in response to Muon Gold

Hello Muon Gold,


For help with iTunes on your Windows PC, it might be beneficial to uninstall the software then reinstall it. That may help resolve issues with it operating slowly as you describe.


Uninstall or remove apps and programs in Windows


To reinstall it for Windows 11, make sure to download it from the Microsoft Store: Microsoft Store - iTunes


Reply back if the issue persists.


Best regards.

I can't open the Windows 10/11 iTunes app

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