Blocked sender still appears in junk

Issue:

MacOS Mail settings direct blocked senders to the trash, but those emails still appear in junk. Is there a way to get this setting to work properly?


Context:

This is a repost of an issue dating back at least last year. Most replies to earlier posts were unhelpful, and none I saw provided a working solution. Saying that you also experience this, but it's not a problem for you, is NOT HELPFUL. Repeating Apple 101 instructions on how to set up junk and blocked mail filtering is not helpful.


Helpful responses will either 1) detail a way to get iCloud services to automatically trash or delete emails that it recognizes as coming from a blocked sender, or 2) confirm that this feature is broken and needs a fix from Apple.


Details:

MacOS Ventura, on an Apple-silicon device:

1) Junk Mail / Blocked checked boxes: "Enable filtering", "Move it to trash". Despite this, all emails from blocked senders appear in junk folder.

2) These senders are recognized as blocked (blocked-sender icon is visible). They are not previous recipients, and are not in my Contacts.

3) Junk Mail Behaviors checked boxes: "Enable junk mail filtering", "Move it to the Junk mailbox", "Exempt" (all boxes), "Trust junk mail headers"

Posted on Aug 24, 2023 5:40 AM

Reply
7 replies
Question marked as Helpful

Aug 24, 2023 7:30 AM in response to Paul2121

The wording Apple has used " Move it to trash " in the Blocked Sender Filters is misleading at best.


Though is says one thing it does another - sadly.


Yes it does move the Blocker Sender to Junk and it remains there for a period of time


Refer to links below and Yes, I have participated in each


There were the easiest to find and for no other reason


Why won't blocked emails go to bin - Apple Community


https://discussions.apple.com/thread/254694722?answerId=258765553022#258765553022


Blocked email don't go to bin. - Apple Community


Sep 14, 2023 7:22 AM in response to Paul2121

Paul2121


Confirmed - this feature does not function.


I've posted here (more than once) on this topic.* I'm still waiting on Apple to fix it. I checked in today just to see if there has been any progress. Nope.


Good luck! I really hope you can get Apple going on this one.


Matt


*I also get responses as you have described. Sometimes they are hilarious! If you want some entertainment, look up some of my previous posts and read the responses. There are some really, really good (and funny) people on here; some others, as well.

Blocked sender still appears in junk

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