How do I download an app when it’s says my account is disabled

Hello,

With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself.

Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

or for telephone contacts refer to: Contact Apple for support and service - Apple Support

You can also use the general support link at Official Apple Support but frankly it will be a lot faster and easier to just use the direct link above since spending 5 minutes poking around the general support pages will likely end up at the same place.

If it is another reason, post with more details.

Click here and contact Apple Support when they're open; if the link doesn't have an option for your country, use this form.

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