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How to install App Store

The App Store has disappeared from my iPhone and iPad. How do I restore?

iPad Air, iOS 12

Posted on Aug 24, 2023 11:29 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 24, 2023 11:33 AM

Hello,


It appears you cannot find your App Store app. This issue is mentioned in this support article --> Download apps and games on your iPhone or iPad - Apple Support


Certain built-in apps cannot be deleted so it is somewhere on your device. It can be hidden* by you, or by an administrator if your device is managed by an education or business institution. In the latter case you need to contact the administrator.


See if you hid it with restrictions:

Screen Time - Allowed apps Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support

- "If you turn off an app or feature, it won’t delete it, it’s just temporarily hidden from your Home screen."

- Settings > Screen Time > Content & Privacy Restrictions > [Enter passcode] > Allowed Apps


See if it is in your App Library -->

Organize the Home Screen and App Library on your iPhone [iOS14] - Organize the Home Screen and App Library on your iPhone - Apple Support


"Search for it ( Use Search on your iPhone, iPad, or iPod touch - Apple Support ). Swipe down from the middle of any home screen and type the name of the app into the search field at the top of the screen. If it is in a folder, it will show the folder on the right of the app name after you tap on the app when it appears in the search."


"Reset the Home screen layout which will return the [app] to the home screen as long as it isn’t restricted. When you do this, it returns the home screen to out of the box condition and it will destroy any folders you had on the home screen. Settings > General > Reset > Reset Home screen layout."


* Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support "If you turn off an app or feature, the app or feature won't be deleted, it's just temporarily hidden from your Home Screen."




2 replies
Question marked as Top-ranking reply

Aug 24, 2023 11:33 AM in response to cindywith1I

Hello,


It appears you cannot find your App Store app. This issue is mentioned in this support article --> Download apps and games on your iPhone or iPad - Apple Support


Certain built-in apps cannot be deleted so it is somewhere on your device. It can be hidden* by you, or by an administrator if your device is managed by an education or business institution. In the latter case you need to contact the administrator.


See if you hid it with restrictions:

Screen Time - Allowed apps Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support

- "If you turn off an app or feature, it won’t delete it, it’s just temporarily hidden from your Home screen."

- Settings > Screen Time > Content & Privacy Restrictions > [Enter passcode] > Allowed Apps


See if it is in your App Library -->

Organize the Home Screen and App Library on your iPhone [iOS14] - Organize the Home Screen and App Library on your iPhone - Apple Support


"Search for it ( Use Search on your iPhone, iPad, or iPod touch - Apple Support ). Swipe down from the middle of any home screen and type the name of the app into the search field at the top of the screen. If it is in a folder, it will show the folder on the right of the app name after you tap on the app when it appears in the search."


"Reset the Home screen layout which will return the [app] to the home screen as long as it isn’t restricted. When you do this, it returns the home screen to out of the box condition and it will destroy any folders you had on the home screen. Settings > General > Reset > Reset Home screen layout."


* Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support "If you turn off an app or feature, the app or feature won't be deleted, it's just temporarily hidden from your Home Screen."




How to install App Store

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